Customer Adviser - Part Time

Newcastle; England; Remote; GBP 25,000 - 28,000; Part time

Benefits offered by this job

Corporate bonus

Pension scheme

Annual bonus

Mortgage scheme

Electric car scheme

Life assurance

Financial advisers

Discounts

Volunteering days

Cycle to work

Job summary

Newcastle Building Society is seeking a Customer Adviser for a part-time role based in Gosforth. You’ll engage with customers, understand their financial needs, book appointments, process transactions, and support opening savings accounts, while ensuring excellent service daily.

You’ll work 21 hours per week, Monday to Wednesday 9am–5pm plus Saturday shifts on a rota. Training is provided, and the role rewards teamwork, development, and a supportive, member-owned environment.

Qualifications

• Excellent people skills with ability to build relationships.
• Strong listening skills and empathy.
• Natural team player who collaborates with colleagues.

Responsibilities

• Open tills and set up for the day.
• Schedule and run customer appointments.
• Process transactions at the counter.
• Assist in opening savings accounts.
• Cash up and close at day end.
• Provide friendly, personal service to customers.

Skills

People skills

Active listening

Empathy

Team player

Job description

Customer Adviser - Part Time page is loaded## Customer Adviser - Part Timelocations: Gosforth Branchtime type: Part timeposted on: Posted 3 Days Agotime left to apply: End Date: October 16, 2026 (11 days left to apply)job requisition id: JR991**Job Posting Title**Customer Adviser - Part Time**Salary Band**£25,469 - £28,026 FTE (£15,281 - £16,815 based on 21 hours per weekA1 General**Job Description****About the role**If so, our Customer Adviser role could be the perfect fit for you.Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day!But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us!The hours of work are 21 hours per week working Monday, Tuesday and Wednesday 9am - 5pm, plus Saturdays which are worked on a rota basis (typically until 12pm).**About You**Being great with people and building relationships with customers are top of your skills list.Strong listening skills and the ability to empathise are equally as important.A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society.We understand you may not have worked in financial services before, and that's OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role.In return, we'll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.Financial* Corporate bonus scheme (on target 5%, up to a maximum 10%)* Pension scheme (up to 9% employer contribution)* Annual performance related pay reviews* Colleague mortgage scheme* Electric car salary sacrifice scheme* Life assurance (4x salary) and income protection* Access to our financial advisers* Access to a range of high street and online discountsWork/Life Balance* A 21 hour weekly contract* 25 days' annual leave + bank holidays (rises to 30 with length of service - pro rata)* The option to buy and sell up to 5 days' holiday* Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthoodHealth and Wellbeing* Access to a health cash plan through a Medicash scheme* Access to an employee assistance programme* Free onsite gym at our Cobalt head office and access to discounted gyms* Two paid volunteering days' each year* Cycle to work schemeRecognising there's no one-size-fits-all approach to recruitment, we're committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at [e-mail]:Newcastle Building Society