Customer Adviser - Part Time

Newcastle; Chester; Hybrid; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Corporate bonus scheme (on target 5%,

Pension scheme (up to 9% employer)

Annual performance reviews

Life assurance (4x salary)

Income protection

Health cash plan

Free onsite gym

Volunteer days

Cycle to work scheme

Job summary

Newcastle Building Society is seeking a Customer Adviser for a part-time role in Chester. You will engage with customers daily, listen to their financial needs, and support various in-branch tasks including transactions, savings accounts, and end-of-day cashing up.

The role emphasizes a friendly, team-oriented environment with a tailored 12-week training plan, progression opportunities, and a comprehensive reward package. Flexible scheduling supports work-life balance.

Qualifications

• Strong listening skills and the ability to empathise.
• Great with people and building relationships.
• Natural team player who enjoys collaborating with branch colleagues.
• Desire to learn and develop new skills in financial services.

Responsibilities

• Open and set up tills for the day and process customer transactions at the counter.
• Arrange customer appointments and assist in opening savings accounts.
• Cashing up and closing at end of the day.
• Provide excellent customer service and build long-term relationships.

Skills

People skills

Listening skills

Empathy

Team player

Job description

Customer Adviser - Part TimeYou may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.# Newcastle Building Society Careers## Customer Adviser - Part TimeApply: Chester Le Street Branch: Part time: Posted 2 Days Ago: End Date: October 27, 2026 (3 days left to apply): JR969**Job Posting Title**Customer Adviser - Part Time**Salary Band**£25,469 - £28,026 FTE (£17,464 - £19,217 based on 24 hours per week)A1 General**Job Description** **About the role**Would you like to be part of a team who has won Best Regional Building Society for 9 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities.Do you thrive in a face-to-face customer focused environment?If so, our Customer Adviser role could be the perfect fit for you.Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day!But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us!The hours of work are 24 hours per week over 3.5 days, working every Monday, Friday and half day Saturday. We can be flexible on the other working day and are happy to discuss this.**About You**Being great with people and building relationships with customers are top of your skills list.Strong listening skills and the ability to empathise are equally as important.A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society.We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role.In return, we’ll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.**About Us**As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you. **What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:** Financial* Corporate bonus scheme (on target 5%, up to a maximum 10%)* Pension scheme (up to 9% employer contribution)* Annual performance related pay reviews* Colleague mortgage scheme* Electric car salary sacrifice scheme* Life assurance (4x salary) and income protection* Access to our financial advisers* Access to a range of high street and online discountsWork/Life Balance * A 24 hour weekly contract* 25 days’ annual leave + bank holidays (rises to 30 with length of service - pro rata for part time)* The option to buy and sell up to 5 days’ holiday* Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthoodHealth and Wellbeing* Access to a health cash plan through a Medicash scheme* Access to an employee assistance programme* Free onsite gym at our Cobalt head office and access to discounted gyms* Two paid volunteering days’ each year* Cycle to work schemeRecognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at [e-mail]:Newcastle Building Society