Customer Adviser

newcastle; Gateshead; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Bonus scheme

Pension scheme

Annual pay reviews

Mortgage scheme

Electric car salary sacrifice

Life assurance

Income protection

Discounts on High Street

Job summary

Newcastle Building Society is seeking a Customer Adviser to support customers on the high street, helping with everyday banking and financial needs.

You will receive a tailored 12-week training programme and work a 35-hour week, Monday–Friday 9am–5pm with Saturday rota; benefits include a pension, bonus and life cover.

Qualifications

• Excellent people skills and ability to build relationships.
• Strong listening skills and ability to empathise.
• Natural team player who works well with colleagues.
• Willing to learn and develop new skills.

Responsibilities

• Greet customers and engage with them at the counter.
• Open tills and prepare for the day.
• Set up appointments and cash handling.
• Process customer transactions and savings accounts.
• Close cash at end of day and support colleagues.
• Share a cup of tea with customers and team.

Skills

People skills

Listening

Empathy

Team player

Job description

Customer Adviser

Salary Band

A1 £25,469 - £28,026

Job Description

About the role

Would you like to be part of a team who has won Best Regional Building Society for 9 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities.

Do you thrive in a face-to-face customer focused environment?

If so, our Customer Adviser role could be the perfect fit for you.

Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.

Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day!

But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us!

The hours of work are 35 hours per week working Monday - Friday 9am - 5pm, plus Saturdays which are worked on a rota basis (typically until 12pm).

About You

Being great with people and building relationships with customers are top of your skills list.

Strong listening skills and the ability to empathise are equally as important.

A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society.

We understand you may not have worked in financial services before, and that's OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role.

In return, we'll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.

About Us

As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

What do you get in return?

• Financial
  • Corporate bonus scheme (on target 5%, up to a maximum 10%)
  • Pension scheme (up to 9% employer contribution)
  • Annual performance related pay reviews
  • Colleague mortgage scheme
  • Electric car salary sacrifice scheme
  • Life assurance (4x salary) and income protection
  • Access to our financial advisers
  • Access to a range of high street and online discounts
• Work/Life Balance
  • A 35 hour weekly contract
  • 25 days' annual leave + bank holidays (rises to 30 with length of service)
  • The option to buy and sell up to 5 days' holiday
  • Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood
• Health and Wellbeing
  • Access to a health cash plan through a Medicash scheme
  • Access to an employee assistance programme
  • Free onsite gym at our Cobalt head office and access to discounted gyms
  • Two paid volunteering days' each year
  • Cycle to work scheme

Company

Newcastle Building Society