Customer Administrator - 4 Month FTC

Weetabix; Burton Latimer; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading food company in the UK is seeking a Customer Administrator for a 4-month FTC. This role ensures a smooth supply chain by overseeing customer orders and addressing queries. Key responsibilities include data reporting, managing compliance documentation, and contributing to improvement projects. Desired skills include proficiency in Microsoft Office and customer relationship management. The company offers competitive salary and comprehensive benefits, including a double-matched pension scheme and flexible working opportunities.

Benefits

Double-matched pension scheme

Pro-Rata 25 days annual leave

Healthcare plan

Discounted products

Flexible work opportunities

Qualifications

• Proficient in Microsoft Office programs including Excel, Word, PowerPoint, and Outlook.
• Experience in customer relationship management.
• Previous administration responsibilities are desired but not essential.
• Customer-facing experience is desired but not essential.

Responsibilities

• Process customer orders and handle queries.
• Compile reports to assist with shortages and performance.
• Manage compliance documentation accurately.
• Lead continuous improvement projects.
• Escalate customer service issues as needed.

Skills

Microsoft Office programs

Customer relationship management

Administration experience

Customer-facing experience

Tools

Dynamics 365

Job description

Customer Administrator - 4 Month FTC

At Weetabix, we believe that diverse teams drive better ideas, stronger decisions, and a more inclusive workplace for everyone. We’re committed to building an organisation where people from all walks of life feel they belong—where different voices, experiences, and backgrounds are valued and respected.

We're always looking to connect with talented individuals who can help shape the future of our business.

Closing date: Sunday 3rd January
Interview process: Two Stage Interview
Working pattern: On-Site, including Weetabix Wednesday, where everyone comes into the office for some great collaboration and meetings - it’s a must! While we operate a hybrid working pattern, we are committed to providing reasonable adjustments or flexibility where needed.

We’re happy to make reasonable adjustments throughout the recruitment process—just let us know how we can support you.

The Recipe (About the Role)

The Customer Supply Administrator plays a vital role in overseeing customer orders, ensuring a smooth and efficient supply chain from the moment an order is placed until it's delivered. This position serves as an essential link between customers and our logistics, planning, and production teams, working to meet customer needs accurately, promptly, and cost-effectively.

• Customer Order Support – Process orders, handle customer queries, and manage returns.
• Data Reporting – Compile reports to assist Customer Supply Planners with shortages, aged stock, forecasts, and performance.
• Compliance Documentation – Manage certification documents accurately and timely.
• Continuous Improvement – Lead and contribute to improvement projects aligned with business goals.
• Customer Risk Mitigation – Escalate issues affecting customer service, such as quality holds and production challenges.

The Ingredients (What we need from you)

Key Know How:

• Microsoft Office programs – i.e Excel, Word, PowerPoint, Outlook, Dynamics 365
• Customer relationship management
• Previous administration responsibilities are desired but not essential
• Customer-facing experience desired but not essential

Your Bowl of Perks (Benefits)

Competitive salary & Annual Flexible benefits

We offer a competitive salary and a comprehensive benefits package designed to support your wellbeing, career, and life outside work.

• Double-matched pension scheme (up to 12% from us)
• Pro-Rata 25 days annual leave
• Healthcare plan
• Discounted Weetabix products

To support our employees, we also offer:

• Continued investment in your personal development
• Access to 24/7 counselling service (via Grocery Aid partnership)
• The freedom of Flexible Work Opportunities
• Enhanced Maternity / Paternity / Adoption Leave
• Additional Time Off for Fertility Treatment and Neonatal Care
• Working Parents Support Group
• Fully stocked kitchens filled with our delicious products for you to enjoy

To learn more about life at Weetabix, visit our careers page: https://careers.weetabixfoodcompany.co.uk/

Please note: We benchmark roles based on your skills and experience, so we do not advertise fixed salary ranges.

We utilise our Preferred Agency Supplier Partners as and when we require additional support.

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