Customer Administrator

Travail Employment Group; Newark on Trent; On-site; GBP 27,000; Full time

Job summary

A successful client in Newark is seeking a full-time Administrator to manage client support inquiries and tasks. The role requires excellent telephone communication and solid IT skills, particularly with Excel. Responsibilities include answering client calls, maintaining records, and collaborating with third-party providers. Benefits include 28 days annual leave and health insurance, with a salary of £27,000.

Benefits

28 days annual leave and Bank Holidays

Subsidised café

Day off for birthday & Christmas shopping

Critical Illness cover

Life Insurance

Health Insurance

Free on-site parking

Casual friendly office

Qualifications

• Clear and confident telephone manner is essential.
• Ability to perform accurate data entry including VLOOKUPs.
• Familiarity with ticketing systems preferred.

Responsibilities

• Answer and manage client calls.
• Handle support tickets effectively.
• Implement new products and services for clients.
• Liaise with third-party service providers.
• Maintain accurate CRM records.
• Manage project work within deadlines.

Skills

Telephone communication

Intermediate IT skills

Data entry accuracy

Tools

Excel

CRM systems

Job description

Administrator – Newark – Full time 9-5 – Permanent – £27k

Our globally successful client based in Newark is looking for an enthusiastic, friendly Operations Agent to join their team. Playing a crucial role for our clients, managing support inquiries and loading rates, you will work closely with both our internal teams and external partners.

Responsibilities

• Answering and managing client calls
• Handling support via ticketing systems
• Implementing new products/services for client
• Liaising with third‑party service providers
• Maintaining accurate CRM records
• Managing project work within set deadline

Qualifications

The ideal candidate will have a clear and confident telephone manner and intermediate IT skills including Excel. The role requires accurate data entry and data exporting from the CRS system, so candidates must be able to use VLOOKUPs.

Benefits

• 28 days annual leave (including Bank Holidays) which will increase with length of service
• Subsidised café
• Day off for your birthday & Christmas shopping
• Critical Illness cover
• Life Insurance
• Health Insurance
• Free on‑site parking
• Casual friendly office

To apply for the role of Customer Administrator, please send your up‑to‑date CV to us.