Customer Administrator

Pertemps; England; Remote; GBP 24,000 - 27,000; Full time

Job summary

A leading health services provider in the UK is seeking a Customer Administrator for a remote role. The successful candidate will provide administrative support, manage telephone calls, and book appointments while ensuring high-quality care and confidentiality. The position offers a salary between £24,000 and £27,000 depending on experience, with regular hours from 9am to 5pm, Monday to Friday.

Qualifications

• Minimum of 1 year relevant administration experience.
• Experience using MS Office programs.
• Ability to handle sensitive information professionally.

Responsibilities

• Provide telephone and email support to ensure high-quality care.
• Book appointments for customers as required.
• Record all information accurately in the system.

Skills

Good communication skills

MS Office proficiency

Prioritization abilities

Sensitive information handling

Problem-solving skills

Job description

Overview

Customer Administrator – Remote role

Pertemps are recruiting for multiple, Customer focused Administrators to join a leading Health Services Provider. The successful candidates will be providing administrative support to assist in the continuous operational delivery of our client, dealing with colleagues in a professional manor, taking telephone calls, booking appointments and signposting individuals to the next stage of support.

Responsibilities

• Providing frontline telephone and email support to ensure a smooth journey and high-quality care.
• Booking appointments for customers as required.
• Working through email enquiries and escalating as required.
• Dealing with enquiries, answering queries, calls and escalating to relevant departments.
• Appropriately and sensitively deal with professionals, customers and clients.
• Always adhere to strict policies regarding confidentiality and compliance.
• Ensuring all information is recorded accurately on your system.

Requirements

• A minimum of 1 years relevant Administration experience.
• Experience using MS office.
• Good communication skills.
• Ability to prioritise.
• Clear understanding of confidentiality and handling sensitive information.
• Self-sufficient and a problem solver.
• Happy to undertake a DBS check.

The Role

• Fully remote, home based (all IT equipment will be provided).
• Monday – Friday, 9am – 5pm with 1 hour for lunch.
• Salary of £24,000 - £27,000 depending on experience.

If you are interested in this Customer Service Advisor role, please apply with an up-to-date CV or get in contact with Amy or Sophie at the Pertemps Southampton Branch today!