Customer Administrator

E3recruitment; Elland; On-site; GBP 27,000; Full time

Job summary

A manufacturing company in Elland is seeking a Customer Administrator to join their dedicated team. The role involves supporting various teams, managing customer enquiries, and maintaining accurate administrative records. The ideal candidate will have strong customer service skills and attention to detail. This permanent position offers a competitive salary of £27,000 per annum and benefits such as 25 days holiday, employee discounts, and an investment in training and development.

Benefits

Cycle to work scheme

Employee discounts

Employee health and wellbeing programme

Life Insurance

On-site parking

Referral Programme

Sick Pay

Investment in your training and development

Collaborative, safety-first workplace

Qualifications

• Strong customer service skills and excellent attention to detail.
• Ability to work towards deadlines and as part of a team.
• Experience in managing customer enquiries and relationships.

Responsibilities

• Support Contracts, Delivery, and Sales teams; manage customer enquiries and relationships.
• Maintain accurate contract, vehicle, and customer administration across systems.
• Manage invoicing, purchase orders, credit requests, and contract compliance.
• Coordinate vehicle hire, delivery, registration, telematics, and logistics.

Skills

Customer service skills

Attention to detail

Teamwork

Ability to meet deadlines

Tools

Word

Excel

Outlook

Teams

Job description

The role involves standard working hours, Monday to Friday, within a worldwide manufacturing company that is looking to expand its dedicated and hard-working team, providing 25 days holiday.

This Customer Administrator role offers stability and opportunities for growth in a fast-paced environment, where delivering strong levels of service and meeting deadlines are essential to meeting customer needs.

The Customer Administrator role is based in Elland, which is commutable from surrounding areas such as Halifax, Huddersfield, Leeds (accessible from the M62)

Duties of the Customer Administrator:

• Support Contracts, Delivery, and Sales teams; manage customer enquiries and relationships.
• Maintain accurate contract, vehicle, and customer administration across systems.
• Use of Word, Excel, Outlook and Teams
• Manage invoicing, purchase orders, credit requests, and contract compliance.
• Coordinate vehicle hire, delivery, registration, telematics, and logistics.
• Produce key reports (KPIs, stock, deliveries, over-hours, warranty).
• Support sales activities and customer feedback.

The ideal Customer Administrator would have strong Customer service skills, excellent attention to detail, the ability to work towards deadlines and be able to work as part of a team as well as independently.

Benefits of the Customer Administrator:

• Permanent position
• Salary: £27000 per annum
• Cycle to work scheme
• Employee discounts, Employee health and wellbeing programme
• Life Insurance
• On-site parking
• Referral Programme
• Sick Pay
• 25 days holiday
• Investment in your training and development
• Collaborative, safety-first workplace
• Real impact on fleet performance and sustainability

If you are interested in the Customer Administrator position or have any further questions, please contact Maisie at E3 Recruitment