Customer Administrator

Pertemps; Eastleigh; Remote; GBP 24,000; Full time

Job summary

A leading Health Services Provider is hiring Customer Service Advisors to provide administrative support. This fully remote role requires good communication, at least one year of administration experience, and proficiency in MS Office. The salary is £24,000, and you will work Monday to Friday from 9am to 5pm.

Qualifications

• Minimum of 1 year’s relevant administration experience.
• Clear understanding of confidentiality and handling sensitive information.
• Willingness to undergo a DBS check.

Responsibilities

• Providing frontline telephone and email support to ensure a smooth journey and high-quality care.
• Booking appointments for customers as required.
• Dealing with enquiries, answering queries and escalating as necessary.

Skills

Good communication skills

Ability to prioritise

Self-sufficient and a problem solver

Tools

MS Office

Job description

Overview

Pertemps are recruiting for multiple, Customer focused Administrators to join a leading Health Services Provider. The successful candidates will be providing administrative support to assist in the continuous operational delivery of our client, dealing with colleagues in a professional manor, taking telephone calls, booking appointments and signposting individuals to the next stage of support.

Responsibilities

• Providing frontline telephone and email support to ensure a smooth journey and high-quality care.
• Booking appointments for customers as required.
• Working through email enquiries and escalating as required.
• Dealing with enquiries, answering queries, calls and escalating to relevant departments.
• Appropriately and sensitively deal with professionals, customers and clients.
• Always adhere to strict policies regarding confidentiality and compliance.
• Ensuring all information is recorded accurately on your system.

Requirements

• A minimum of 1 year’s relevant administration experience.
• Experience using MS Office.
• Good communication skills.
• Ability to prioritise.
• Clear understanding of confidentiality and handling sensitive information.
• Self-sufficient and a problem solver.
• Happy to undertake a DBS check.

The Role

• Fully remote, home based (all IT equipment will be provided).
• Monday – Friday, 9am – 5pm with 1 hour for lunch.
• Salary of £24,000

If you are interested in this Customer Service Advisor role, please apply with an up-to-date CV or get in contact with Amy or Sophie at the Pertemps Southampton Branch today!