Customer Administrator

Pertemps; Basingstoke; Remote; GBP 24,000 - 28,000; Full time

Job summary

A leading Health Services Provider is looking for a Customer Administrator to provide remote administrative support. The role involves frontline telephone and email support, booking appointments, and handling enquiries. The ideal candidate will have at least 1 year of relevant experience, proficiency in MS Office, and strong communication skills. This position offers a salary of £24,000 - £28,000 depending on experience and is fully remote.

Qualifications

• Minimum of 1 year relevant Administration experience.
• Good communication skills.
• Ability to prioritise tasks.

Responsibilities

• Providing frontline telephone and email support.
• Booking appointments for customers.
• Dealing with enquiries and escalating when necessary.

Skills

Administration experience

Communication skills

MS Office proficiency

Problem solving

Job description

Overview

Customer Administrator - Remote role

Pertemps are recruiting for multiple, Customer focussed Administrators to join a leading Health Services Provider. The successful candidates will be providing administrative support to assist in the continuous operational delivery of our client, dealing with colleagues in a professional manor, taking telephone calls, booking appointments and signposting individuals to the next stage of support.

Responsibilities

• Providing frontline telephone and email support to ensure a smooth journey and high-quality care.
• Booking appointments for customers as required.
• Working through email enquiries and escalating as required.
• Dealing with enquiries, answering queries, calls and escalating to relevant departments.
• Appropriately and sensitively deal with professionals, customers and clients.
• Always adhere to strict policies regarding confidentiality and compliance.
• Ensuring all information is recorded accurately on your system.

Requirements

• A minimum of 1 years relevant Administration experience.
• Experience using MS office.
• Good communication skills.
• Ability to prioritise.
• Clear understanding of confidentiality and handling sensitive information.
• Self-sufficient and a problem solver.
• Happy to undertake a DBS check.

The Role

• Fully remote, home based (all IT equipment will be provided).
• Monday - Friday, 9am - 5pm with 1 hour for lunch.
• Salary of £24,000 - £28,000 depending on experience.

Application

If you are interested in this Customer Service Advisor role, please apply with an up-to-date CV or get in contact with Jemma at the Pertemps Basingstoke Branch.