Customer Activity & Planning Executive

Carlsberg; Tamworth; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Product allowance

Private medical

Life assurance

Bonus scheme

GP services

Pension contribution

Holiday allowance

Discounts

Job summary

Carlsberg Britvic in Tamworth is seeking a Customer Activity & Planning Executive to manage customer accounts, equipment requests and service coordination. You will work across Nintex, SAP and Oracle to maintain data and contracts, while planning field service activity and ensuring SLAs are met.

The role requires strong communication, good organisation and commercial awareness, with the ability to resolve issues independently and collaborate with Sales and Field Service.

Qualifications

• Strong communication skills with customers and internal teams.
• Excellent organisation and time management.
• Good commercial awareness.
• Experience using Oracle, SAP, Nintex and SharePoint is desirable.

Responsibilities

• Manage customer account creation, updates and closures across Nintex, SAP and Oracle.
• Coordinate equipment requests, including lead capture, contracts, surveys and orders.
• Plan and manage service, installation and uplift activity for field-based engineers.
• Optimise resource capacity, workloads and productivity across the geographical area.
• Liaise with customers, Sales and stakeholders to meet SLAs.
• Maintain data integrity across systems and ensure accurate information.
• Manage customer charging and cross-charges before progressing activity.

Skills

Communication skills

Organisation

Commercial awareness

Systems experience

Tools

Nintex

SAP

Oracle

SharePoint

Job description

Job Title: Customer Activity & Planning Executive

Location: Mica Point, Tamworth

Job Length: Permanent

Working Hours: 39.5 hours per week (Shifts will be between 8am and 6pm Mon-Sun)

Competitive Salary with extensive benefits:

• Monthly product allowance – alcoholic & non-alcoholic options available
• Private Medical options
• Life Assurance
• Company bonus scheme
• Access to 24/7 GP services
• Enhanced pension contribution
• Generous holiday (inc bank holidays)
• Access to a range of high street discounts

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy.

With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depot’s servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.

About the Role:

The Customer Activity & Planning Executive plays a key role in ensuring customers receive a positive experience when working with Carlsberg Britvic.

The role manages commercial equipment placement, from customer account setup and assessing commercial viability through to contract management and equipment orders. You’ll also plan and coordinate service, installation and uplift activities for field-based engineers and contractors, ensuring resources and workloads are effectively managed.

You’ll take ownership of day-to-day issues, resolving them independently where possible and escalating when appropriate.

Role Responsibilities:

• Manage customer account creation, updates and closures across Nintex, SAP and Oracle, ensuring accurate data.
• Coordinate equipment requests, including lead capture, commercial viability, contracts, surveys and orders.
• Plan and manage service, installation and uplift activity for field-based engineers and contractors.
• Optimise resource capacity, workloads and productivity across the assigned geographical area.
• Liaise with customers, Sales, Field Service and other stakeholders to ensure activities are completed within agreed SLAs.
• Maintain data integrity across systems and ensure equipment and customer information is accurate.
• Manage customer charging and cross-charges before progressing activity.
• Support new processes, systems and continuous improvement to improve efficiency and customer experience.

Experience and Key Attributes:

• Strong communication skills with the ability to work effectively with customers and internal stakeholders.
• Good organisation and time management skills.
• Good commercial awareness.
• Experience using systems such as Oracle, SAP, Nintex and SharePoint is desirable.
• Ability to work under pressure, use initiative and solve problems effectively.
• Confident in managing challenges and resolving issues with customers and stakeholders.

This is an exciting time to join our newly formed business – with their incredible individual history’s, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.

Our commitment to diversity equity & inclusion

We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do.

We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.