Customer Accounts & Welfare Support Officer

Sng (sovereign Network Group); City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A community-focused organization in the City of London is seeking a Customer Accounts Officer to manage customer accounts and support tenants with their financial needs. This hybrid role involves working onsite and remotely. The ideal candidate will have strong knowledge of arrears management and debt recovery processes, along with excellent communication skills. Benefits include generous holiday, matched pension scheme, and wellness programs. Join us to make a genuine social impact.

Benefits

25 days holiday + bank holidays

Flexible benefits package

Paid wellbeing and volunteering days

Matched pension scheme up to 12%

Enhanced maternity/adoption pay

Enhanced paternity pay

Private medical insurance options

Gym membership discounts

Qualifications

• Strong knowledge of arrears management and income collection.
• Experience in managing customer accounts and negotiating repayment arrangements.
• Excellent communication and interpersonal skills.

Responsibilities

• Managing a portfolio of customer accounts.
• Providing early interventions and support for customers.
• Negotiating sustainable repayment plans.

Skills

Arrears management

Income collection

Debt recovery processes

Welfare benefits knowledge

Negotiation skills

Excellent communication

Time-management

IT literacy

Tools

Housing systems

CRM systems

Job description

A community-focused organization in the City of London is seeking a Customer Accounts Officer to manage customer accounts and support tenants with their financial needs. This hybrid role involves working onsite and remotely. The ideal candidate will have strong knowledge of arrears management and debt recovery processes, along with excellent communication skills. Benefits include generous holiday, matched pension scheme, and wellness programs. Join us to make a genuine social impact.