Customer Accounts Advisor (Accounts Receivable)

CRU; Greater London; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits package

Opportunities for professional growth

Collaborative and supportive work environment

Job summary

CRU is seeking a detail-oriented Customer Accounts Advisor to join the finance team in Greater London. This role is ideal for someone with around 2-3 years of experience in accounts receivable or credit control, focused on resolving customer queries and ensuring timely cash collection.

The candidate will raise and issue customer invoices, allocate payments, monitor aged debts, and support month-end activities. The position offers competitive salary and professional growth opportunities within a supportive work environment.

Qualifications

• 2 years of experience in accounts receivable or credit control.
• Strong attention to detail and accuracy.
• Proven ability to manage multiple tasks and meet deadlines.

Responsibilities

• Raise and issue customer invoices accurately.
• Allocate payments and reconcile accounts.
• Monitor aged debt and follow up on overdue accounts.
• Resolve customer invoice queries and discrepancies.

Skills

Accounts receivable experience

Invoicing and reconciliation

Microsoft Excel proficiency

Numerical and analytical skills

Communication skills

Tools

Accounting systems/ERP software

Job description

CRU International is a leading provider of business intelligence and consulting services in the metals, mining, and fertilizer industries. With over 50 years of experience, we offer valuable insights and analysis that help our clients make informed decisions in an ever-changing global market.

About the role

We are seeking a detail-oriented Customer Accounts Advisor to join our finance team. This role is ideal for someone with around 2-3 years of experience in accounts receivable or credit control who enjoys working with customers, resolving queries, and helping to ensure accurate billing and timely cash collection.

Key Responsibilities

• Raise and issue customer invoices accurately and on time
• Allocate incoming payments and reconcile customer accounts
• Monitor aged debt and follow up on overdue accounts
• Resolve invoice queries and discrepancies with customers and internal teams
• Support month-end closing activities and reporting
• Prepare statements and supporting documentation for customers
• Assist with credit control and collection activities
• Communicate professionally with customers regarding outstanding balances
• Work closely with sales, operations, and finance teams to resolve billing issues

Skills & Experience

• 2 years of experience in accounts receivable, credit control, or a similar finance role
• Good understanding of invoicing, payments, and reconciliation processes
• Proficiency in Microsoft Excel and accounting systems/ERP software
• Strong numerical and analytical skills
• Excellent attention to detail and accuracy
• Good communication and customer service skills
• Ability to manage multiple tasks and meet deadlines
• Organised and self-motivated
• Professional and confident when dealing with customers
• Able to work independently and as part of a team
• Proactive in following up outstanding items
• Comfortable working in a fast-paced environment

What We Offer

• Competitive salary and flexible benefits package.
• Opportunities for professional growth and development as part of a global company.
• A collaborative and supportive work environment.
• The chance to work with industry-leading experts and over a diverse range of topics and projects.