Customer Accounts Administrator (12 Months Fixed Term Contract)

Airband; Droitwich Spa; Hybrid; GBP 25,000; Full time

Job summary

A rural internet service provider is seeking a Customer Accounts Administrator in Droitwich (Hybrid). This full-time role involves managing customer contracts, processing payments, and collaborating with various departments to ensure customer satisfaction. Candidates should have experience in administration and customer service, along with strong attention to detail. This role offers a competitive salary and multiple employee benefits including free broadband and generous paid leave.

Benefits

Competitive Basic Salary

25 days of paid leave, increasing to 30

5% company pension plan

Free Broadband if in coverage

Employee discount platform

Referral bonus

Qualifications

• Experience within administration, customer service or call centre environments.
• High attention to detail.
• Ability to work in a busy, reactive environment.

Responsibilities

• Create customer contracts and ensure smooth customer journey.
• Process cancellations and create final invoices.
• Support credit controller with payments and payment plans.
• Deliver high level of detail on database entries.

Skills

Administration experience

Customer service skills

Attention to detail

Ability to work in a busy environment

Job description

Job Title: Customer Accounts Administrator (12 months Fixed Term Contract)

Location: Droitwich (Hybrid)

Job Type: Full-Time - 37.5 hours per week

Salary: £25,000

Now is the perfect time to join Airband's Finance & Purchasing Division and be part of our dedicated Customer Accounts Team.

Role Overview

Be a vital part of this Team who provide an exceptional level of service & support to our Airband customers. If you like variety this role involves a diverse mix of dealing with various internal divisions, ensuring a smooth customer journey, inbound & outbound resolution, debt management and a high level of administration & database activity.

As a Customer Accounts Administrator, you can be part of Airband’s goal to deliver an outstanding Customer experience. For 15 years, we've been connecting rural communities, and we're committed to transforming areas that deserve better broadband by providing a 1st choice service to all rural customers.

You will have established experience within administration, customer service or call centre environments. High attention to detail and the ability to work in a busy, reactive and customer driven team.

More about the role

• Creating customers contracts & ensuring smooth Customer Journey and creating customer Payment Schedules
• Dealing and working with other departments to resolve customers queries whilst Processing Cancellations and updating customer as well as creating customers final invoices.
• Processing promotions– Checking customers are eligible for this and updating systems & Checking eligibility of Buy outs for new customers and processing.
• Supporting our Credit Controller with payments and agreeing payment plans.
• Delivering a high level of detail across all cancellations, database information entries and recording all stages of the customer/call lifecycle.

More about Airband

Airband is an internet service provider bringing highspeed broadband to rural communities across the regions that we operate. Having built the network our strategic focus is to increase our customer connections, and we are looking for talented individuals to join us at this crucial time in our journey.

What can Airband offer you?

• Competitive Basic Salary
• 25 days of paid leave a year rising to 30 plus bank holidays with service.
• 5% Airband pension plus a minimum 3% employee contribution.
• Customer referral bonus - a thank you for every customer you send our way.
• We offer hybrid working – a mix of working from home and in the office.
• Free Broadband - If you are in our coverage, you can benefit from free broadband with us!
• 20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans.
• Car financing scheme, Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)
• Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!
• Refer a friend reward scheme – a selection of great rewards to choose from!

Pre-employment checks

Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving licence may be required for positions that require you to be out in the field as part o

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