Customer Accounts Administrator

Heidelberg Materials UK; Yate; On-site; GBP 30,000; Full time

Job summary

A leading materials supplier in Yate is seeking a detail-oriented individual for the Customer Accounts role. Responsibilities include evaluating customer credit limits, managing accounts receivable, and ensuring compliance with policies. The ideal candidate should excel in a fast-paced environment with strong analytical and communication skills. Benefits include a competitive salary, flexible working options, and support for family needs. This position offers opportunities for personal development in a diverse and inclusive workplace.

Benefits

Competitive Package

27 days holiday plus bank holidays

Work-Life Balance initiatives

Inclusive culture

Employee Assistance Programme

Qualifications

• Experience in accounts receivable or customer accounts management is desirable.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Evaluating customer credit limits and ensuring compliance with company policies.
• Proactive collection and management of outstanding balances.
• Managing and reconciling bank accounts accurately and efficiently.
• Logging, tracking, and clearing invoice queries.
• Taking ownership of non-standard requests or issues.

Skills

Attention to detail

Analytical skills

Communication skills

Problem-solving skills

Job description

The Heidelberg Materials UK Shared Service Centre (SSC) works alongside the business to provide administrative support functions and deliver customer excellence. The Customer Accounts (CA) department is responsible for risk analysis and assessment of customer credit limits, collection of accounts receivable, and proactive management of all aspects of customer account.

About The Role

The Customer Accounts (CA) department plays a key role in managing financial relationships with our customers. This includes:

• Risk Analysis & Credit Assessment: Evaluating customer credit limits and ensuring compliance with company policies.
• Accounts Receivable Management: Proactive collection and management of outstanding balances.
• Bank Account Reconciliation: Managing and reconciling bank accounts accurately and efficiently.
• Process Optimisation: Driving improvements through tools such as YAMBS automation.
• Invoice Query Resolution: Logging, tracking, and clearing invoice queries within SSC remit, and supporting resolution of queries across other business lines.
• Providing excellent customer service, guidance and support to internal and external customers.
• Processing all transactional activities through the relevant workflow tool.
• Ensuring compliance with appropriate processes and controls – driving efficiency and corrective action as required.
• Taking ownership for and handling non‑standard requests or issues; and dealing with escalations from the administrators or the wider business.
• Allocating cash receipts.
• Ensuring appropriate records are kept and enabling accurate reporting.

Qualifications

• Strong attention to detail and analytical skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Excellent communication and problem‑solving skills.
• Experience in accounts receivable or customer accounts management is desirable.

We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.

Location: Chipping Sodbury
Salary: £29,483 per year (estimated)

Benefits

• Competitive Package: Salary, bonus incentives, generous pension, and life assurance.
• Work‑Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options, season and travel ticket loans.
• Family‑Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause.
• Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more).
• Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities.