Customer Account Manager - London

F. Hoffmann-La Roche Gruppe; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global healthcare company is seeking a Customer Account Manager to cultivate strategic partnerships in the London and South region. This role involves managing key accounts with NHS and emphasizing impactful healthcare solutions, requiring strong account management experience and knowledge of the UK healthcare environment. This position offers opportunities for professional growth within a committed and innovative organization.

Benefits

Supportive and inclusive culture

Career progression opportunities

Meaningful work impacting healthcare

Qualifications

• Proven experience in Account Management within healthcare.
• Strong experience managing contracts with NHS stakeholders.
• Ability to handle complex projects and deadlines.

Responsibilities

• Lead and grow partnerships with NHS and healthcare customers.
• Manage contracts to ensure success and value.
• Develop account strategies aligned with Roche's offerings.

Skills

Account Management

Knowledge of UK healthcare system

Strategic thinking

Organizational skills

Communication skills

Data analysis and Excel proficiency

Collaboration

Customer-first mindset

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Customer Account Manager – London or South Region

Location: Field-based, primarily London or the South of England
Application Deadline: Monday 17 November 2025

Are you ready to shape the future of healthcare through strategic partnerships that make a difference?

At Roche Diagnostics, we’re transforming patient care through innovative diagnostic solutions that empower clinicians and enhance outcomes.

We’re currently seeking an experienced Customer Account Manager to join our UK team, to cover the London and South region. This strategic, customer-facing role is ideal for someone who excels at building relationships, managing complexity, and delivering value in a healthcare setting.

What You’ll Be Doing:

• Lead and grow long-term strategic partnerships with NHS and healthcare customers within your network
• Manage contracts and commercial relationships to ensure shared success and sustained value
• Develop and execute tailored account strategies that align with Roche's diagnostic offerings and customer priorities
• Champion the voice of the customer, ensuring their needs and insights inform internal strategy and shape our solutions
• Collaborate seamlessly across Sales, Technical, Marketing, Access & Innovation, and Support teams
• Leverage data to identify insights, drive action, and communicate measurable impact

What We’re Looking For:

• Proven & strong experience in Account Management, ideally in healthcare and diagnostics/IVD supplier or a related life sciences field
• Deep knowledge of the UK healthcare system and diagnostics environment
• Strong strategic focus - demonstrated strategic thinking and planning across complex customer accounts, balancing commercial goals and patient outcomes
• Excellent organisational skills and the ability to manage multiple complex contracts & projects, often with challenging deadlines and dependencies
• Attention to detail must be exemplary – precision matters in everything you do
• Clear, confident, and professional communication skills, both written and verbal
• Commercially astute with the ability to manage negotiations and contracts
• Proficient in data analysis and Excel, with a focus on actionable insights
• Collaborative mindset, working well across multifunctional teams and in a matrix environment
• Customer-first mindset — empathetic, professional, and solutions-focused
• Organised, resilient, and self-driven — proactive in problem-solving, able to prioritise under pressure, and committed to continuous improvement

What Will Set You Apart:

• Experience working with or alongside NHS stakeholders, managing accounts within diagnostics, medical devices, or a regulated healthcare environment
• Ability to think strategically while also executing day-to-day operations flawlessly
• Natural collaborator and relationship builder with a passion for improving patient outcomes through partnership and innovation.

Why Join Roche?

At Roche, we are passionate about doing now what patients need next. You’ll be part of a purpose-led organisation that values innovation, collaboration and integrity.

We offer:

• A supportive and inclusive culture
• Opportunities for career progression and development
• Meaningful, impactful work that contributes to better healthcare

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.