Customer Account Manager – Loan Services & Growth

Everyday Loans Group; Wakefield; On-site; GBP 25,000 - 30,000; Full time

Job summary

A consumer finance leader in Wakefield is seeking a Customer Account Manager to enhance customer satisfaction through effective communication and support. The role involves guiding customers through the loan process, maintaining rapport, and ensuring thorough assistance throughout. Ideal candidates have strong communication skills, are customer-focused, and enjoy achieving targets. Competitive salary of up to £30,000, along with comprehensive training and a robust benefits package, ensures a rewarding career environment.

Benefits

Bonus scheme

Private healthcare

Life assurance

Excellent company pension (3% employee to 8% employer contribution)

25 days holiday plus Bank Holidays

Cycle to Work vouchers

Retail Discounts

Tech scheme

3 Charity Volunteering Days

Qualifications

• Strong communication skills and excellent rapport building on both phone and face-to-face.
• Attention to detail in processing loan agreements.
• Experience in customer service or financial services is a plus.

Responsibilities

• Provide loans to customers, assessing their needs and affordability.
• Process loan agreements and support customers throughout their loan lifecycle.
• Ensure excellent customer service and positive interactions.

Skills

Customer Focused

Strong Communication skills

Self‑Development

Team Work

Enjoy working with targets

Job description

A consumer finance leader in Wakefield is seeking a Customer Account Manager to enhance customer satisfaction through effective communication and support. The role involves guiding customers through the loan process, maintaining rapport, and ensuring thorough assistance throughout. Ideal candidates have strong communication skills, are customer-focused, and enjoy achieving targets. Competitive salary of up to £30,000, along with comprehensive training and a robust benefits package, ensures a rewarding career environment.