Customer Account Manager

Prestige Recruitment Group; Wilmslow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Wilmslow is seeking a Customer Service Advisor. The role includes managing customer queries via email and phone while providing excellent support. Candidates should have previous experience in a telephone-based role. In return, the company offers a competitive salary and opportunities for career growth in a friendly workplace.

Benefits

Competitive salary

Team and individual incentives

Subsidised onsite parking

Diverse, friendly workplace

Qualifications

• Candidates must have experience in a telephone-based role dealing with queries and issues.
• Excellent communication skills are essential.
• Looking for a positive attitude and team player.

Responsibilities

• Managing all customer queries via email, phone, and web.
• Problem-solving within strict timeframes.
• Developing relationships with other departments.

Skills

Customer support experience

Problem-solving

Multitasking

Empathy

Resilience

Job description

Customer Service Advisor £24,000 - training and support on offer plus progression!

An opportunity has arisen for a team player with resilience, empathy, and a knack for multitasking and problem-solving to join the customer services team in this prestigious Wilmslow office.

As a Customer Service Executive, you will be dealing with customer account queries by phone, email, and online. Daily queries range from online account access help to questions about payroll and wages.

Experience wise we are looking for candidates who have worked in a telephone based role before, dealing with queries and issues over telephone and email. You will need to have experience of providing excellent customer support and be looking for a fantastic, positive and fun place to work that can offer fantastic opportunities to progress.

You will also be responsible for:

• Account Managing all the customers dealing with email, phone and web queries
• Problem-solving and dealing with issues within a strict timeframe
• Developing and maintaining relationships with other departments within the company
• Inputting customer updates and changes onto the system
• Working with the Manager with escalated issues

The ideal personal characteristics we look for will be:

• A positive team player, who can help others when needed
• Able to multitask and work towards deadlines and timescales
• Able to remain calm under pressure
• Able to identify and prioritise tasks
• Good telephone manner

In return, we will offer you:

• Competitive salary
• Team and individual incentives
• Diverse, friendly and active workplace
• Subsidised onsite parking

We offer competitive pay, benefits, and opportunities for career growth. If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer support, we would love to hear from you.

Please note that only qualified candidates will be contacted for further consideration.