Customer Account Manager

Focus Resourcing; Wales; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruiting firm in Tredegar is looking for Telesales Representatives to join their growing team. The role involves contacting existing and potential customers, managing sales activities, and updating customer records in Hubspot. The ideal candidate should have excellent communication skills and a proven sales background. The company offers a competitive salary along with various employee benefits, including a pension scheme and wellness programs.

Benefits

Defined contribution pension scheme

Perkbox membership

Discounts at local gym

Free on-site parking

25 days annual leave plus public holidays

Access to Mental Health First Aid team

Qualifications

• Proven track record of successfully meeting sales quota preferably over the phone.
• Ability to learn about products and describe/explain them to prospects.
• Calm under pressure and able to handle rejection.

Responsibilities

• Contact potential or existing customers to inform them about a product or service.
• Enter and update customer information in Hubspot.
• Go the 'extra mile' to meet sales quota.

Skills

Excellent communication and interpersonal skills

Proven experience in telesales or customer service

Good knowledge of Hubspot and telephone systems

Outstanding negotiation skills

Tools

Hubspot

Job description

Our fantastic client in Tredegar, an exciting and growing business who are leaders in their field, are recruiting for 3 x Telesales Representatives to join them on a permanent basis.

Working at their stunning Head Office, and as part of a diverse and supportive team, you will contact existing and potential new customers through tele-sales activity, building strong relationships with contacts and promoting the company products and services.

What you'll be doing:

• Contact potential or existing customers to inform them about a product or service.
• Ask questions to understand customer requirements and close sales.
• Direct prospects to field sales team when needed - setting appointments as required.
• Enter and update customer information in Hubspot.
• Process orders accurately - progress to Quotation via Hubspot workflow.
• Handle grievances to preserve the company's reputation.
• Go the "extra mile" to meet sales quota and facilitate future sales.
• Keep records of calls and sales and note useful information.

What we're looking for:

• Excellent communication and interpersonal skills.
• Proven experience in telesales or other sales/customer service role.
• Proven track record of successfully meeting sales quota preferably over the phone.
• Good knowledge of Hubspot and telephone systems.
• Ability to learn about products and services and describe/explain them to prospects.
• Calm under pressure and able to handle rejection.
• Outstanding negotiation skills with the ability to resolve issues.

Package:

Our client offers a competitive basic salary (to be discussed at screening stage), plus excellent benefits including:

• Defined contribution pension scheme (matched employer contribution of 5%)
• Perkbox membership, plus 50 flexi points per month
• Discounts at local gym
• Free on-site parking
• Company workwear available free of charge (but not mandatory)
• Free mortgage advice through Mercer Marsh partners
• 25 days annual leave plus public holidays
• Defined shut down period between Christmas & New Year
• Cashplan (Medicash) with access to GP, support services, and annual capped amounts towards healthcare
• Employee Assistance Programme (Health Assured) for employee and immediate family
• Funded company social events (at least twice a year)
• Access to Mental Health First Aid team (and resources through Pulse and Perkbox)
• Car sharing incentives (e.g. winter car check, summer mini-valet)
• On site Electrical Vehicle Charging (nominal monthly charge)
• Secure cycle shelter
• Disability Confident Committed Employer
• Silver Investors in People Award