Customer Account Manager

ESP Colour; Swindon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading printing company based in Swindon is seeking a Customer Account Manager to manage customer relationships and ensure timely delivery of products. The ideal candidate will have strong communication skills and experience in account management, addressing client needs effectively. You will work closely with sales and production teams to maintain exceptional customer service and satisfaction. This is a full-time, on-site position.

Qualifications

• Strong communication and interpersonal skills for managing customer relationships.
• Proven account management and organisational skills required.
• Ability to multitask and prioritize effectively.

Responsibilities

• Manage customer relationships and act as the primary point of contact.
• Ensure timely delivery of printed products.
• Coordinate with internal teams to meet client needs.

Skills

Strong communication skills

Interpersonal skills

Organisational skills

Problem-solving skills

Conflict resolution skills

Knowledge of the print industry

Proficiency in CRM systems

Ability to work independently

Ability to collaborate

Tools

CRM systems

Office software tools

Job description

Company Description

ESP Colour leverages world-class technology and manufacturing to a diverse range of high-quality printed products at sustainable costs. With a commitment to delivering the right content at the right time, the company has been recognized as one of the most efficient print rooms in Europe by Heidelberg and Kodak. ESP Colour focuses on providing faster, better, and cost-effective solutions. The company is dedicated to innovation, sustainability, and exceptional customer service, making it a leader in the printing industry.

Role Description

This is a full-time, on-site role as a Customer Account Manager based in Swindon. The role involves managing customer relationships, ensuring timely delivery of printed products, and acting as the primary point of contact for client inquiries. Responsibilities include overseeing accounts, coordinating with internal teams to meet client needs, and resolving any issues to maintain customer satisfaction. The ideal candidate will work closely with the sales and production teams to ensure seamless communication and efficient workflows.

Qualifications

• Strong communication and interpersonal skills for effectively managing customer relationships and addressing client needs
• Account management and organisational skills, including the ability to multitask and prioritize effectively
• Problem-solving and conflict resolution skills to address customer concerns efficiently and maintain satisfaction
• Knowledge or experience in the print or manufacturing industry is a plus
• Proficiency in using CRM systems and basic office software tools
• Ability to work independently and collaboratively with cross-functional teams
• A proactive approach to learning and adapting to new systems and processes