Customer Account Manager

HealthHarmonie Ltd; Maidstone; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic healthcare organization is seeking a Customer Account Manager to drive business growth by developing relationships with clients. The role involves extensive travel, cold calling, and ensuring client satisfaction. Ideal candidates are ambitious, organized, and possess excellent communication skills. Experience in the healthcare sector and a driving license are advantageous.

Qualifications

• Entry-level professional with a focus on business development, sales, or account management.
• Ideally experienced in the healthcare sector.
• Driven and ambitious, with a strong determination to achieve success.
• Experience in cold calling and prospecting to generate new leads and clients would be advantageous.
• Possession of a full, clean driving licence and access to a car for travel.

Responsibilities

• Develop and maintain understanding of business and competitors.
• Identify suitable host sites for contracts.
• Initiate contact with potential clients to expand business.
• Nurture relationships with clients for loyalty and partnerships.
• Deliver exceptional customer service and exceed client expectations.
• Communicate effectively with internal teams for seamless delivery.

Skills

Business development

Sales

Account management

Cold calling

Excellent communication

Interpersonal skills

Negotiation skills

Proficiency in Microsoft Office

Organizational skills

Problem-solving

Job description

Responsibilities

• Developing and maintaining an in-depth understanding of our business, offerings, competitors, and industry trends to remain well-informed and proficient in client interactions.
• Identify and assess suitable host sites for new and existing contracts.
• Initiating contact with potential clients, following up on leads, and successfully acquiring new clients (GP's) to expand the business. This role involves extensive travel within a broad geographic region which includes, but not limited to.
• Nurturing and cultivating strong, trusting relationships with clients, fostering loyalty and long-term partnerships.
• Identifying and comprehending client needs, proactively seeking out new business opportunities within your assigned portfolio.
• Delivering exceptional customer service and consistently striving to ensure clients' needs are met and expectations are exceeded.
• Clear and efficient communication between internal teams, ensuring seamless delivery of solutions and services to clients.
• Identifying areas for improvement within the account management process and suggesting new tools and streamlined processes to enhance efficiency.
• Think strategically when you're faced with obstruction from internal and external stakeholders.
• To be successful as a customer account manager, you should be able to manage and develop your accounts and ensure client satisfaction. You will be actively involved in generating leads, reaching out to potential prospects through cold calling, and fostering strong relationships with existing and prospective clients. Your proficiency in cold calling and your ability to effectively communicate the value of our services will play a crucial role in driving business growth.

Qualifications

• Entry-level professional with a focus on business development, sales, or account management.
• Ideally experienced in the healthcare sector.
• Driven and ambitious, with a strong determination to achieve success.
• Experience in cold calling and prospecting to generate new leads and clients would be advantageous.
• Excellent communication, interpersonal, and negotiation skills, enabling effective interactions with clients and internal teams.
• Proficiency in Microsoft Office to efficiently manage client data and communication.
• Highly organised and solution-oriented, capable of resolving challenges and achieving objectives.Self-starter with the ability to work efficiently under pressure and independently drive initiatives.
• Possession of a full, clean driving licence and access to a car to facilitate travel for client meetings and business needs.

Company

About Medinet Group: Medinet Group is a dynamic healthcare organisation dedicated to delivering high‑quality clinical services across the UK. Our integrated businesses – Medinet (insourcing), HealthHarmonie (community specialist services), and HealthHarmonie Minds (mental health and wellbeing services) – work collaboratively with NHS and healthcare partners to enhance patient care, reduce waiting times, and drive innovation in healthcare delivery.