Customer Account Manager

Cummins Mellor; Blackburn; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading local employer in Blackburn is seeking a Customer Service Coordinator to manage customer inquiries and orders efficiently. The successful candidate will have experience in sales account coordination and possess strong communication skills. This full-time role offers a salary of £27,000 and includes benefits such as 33 days of holiday and a supportive work environment.

Benefits

33 days holiday including bank holidays

Free parking on site

Employee of the month reward scheme

Annual pay review

Qualifications

• Sales account coordination, customer service & order intake experience required.
• Microsoft Word & Excel knowledge needed.
• Must be able to communicate at all levels.

Responsibilities

• Serve as a liaison between customers, sales manager, and departments.
• Process customer orders and maintain price files.
• Deal with customer enquiries and complaints efficiently.

Skills

Sales account coordination

Customer service

Microsoft Word

Excel

Excellent telephone manner

Good organization skills

Ability to work under pressure

SAGE experience

Job description

To provide an efficient liaison between the Customer, Area Sales Manager, Internal Departments and the various factories from first enquiry to delivery of finished goods. Provide information to customers regarding orders / deliveries etc.

MAIN TASKS:

• Taking enquiries via the telephone/email and processing them accordingly.
• Processing new and established customer orders; working closely with the planning departments and also liaising with the warehouse/transport departments for efficient deliveries.
• Dealing with artwork from initial stages through to customer approval (where necessary) to finished product.
• To provide an efficient customer service with regard to prompt attention to all enquiries/complaints and being responsible for the collation of all relevant information.
• To deal with any customer complaints alongside the technical/quality control departments.
• To maintain and update customer price files.
• Extensive use of the PC to input/amend orders from receipt until invoice stage.
• To provide stock information and proof of deliveries where necessary.
• To co-ordinate the cost recovery on originations and obsolete stocks and labels.
• Some travel to customers & other Berry sites may be required on occasion.

EXPERIENCE:

Sales account co-ordination, customer service & order intake experience required. Microsoft Word & Excel knowledge needed. Must be able to communicate at all levels. Excellent telephone manner. Must be able to work as part of a team and on own initiative. Good organisation skills. Confident and self-motivated, able to work under pressure and prioritise a busy workload. May need to work extra hours when required.

DESIRABLE:

• Experience of SAGE would be an advantage (but not essential).
• Comfortable working in a process changing environment.

BENEFITS

• £27,000 salary
• Monday – Friday; 8.30am – 4.30pm (in office role)
• 33 days holiday, inclusive of bank holidays
• Employee of the month reward scheme
• Pay review annually
• Free parking on site

Please reach out for more information on 01254 311477 or email [e-mail] for more information.