Customer Account Executive

Pod Talent; West Midlands; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading sustainable logistics company in the West Midlands seeks a Customer Account Executive. You'll manage customer inquiries, ensure service excellence, and handle administrative tasks. The ideal candidate has over 1 year in B2B customer service and excellent analytical skills. This permanent role offers a hybrid working model with a focus on sustainability.

Qualifications

• 1+ years experience in B2B customer service or account management.
• Proficiency in Excel including Pivot Tables and V-LOOKUP.
• Excellent attention to detail and organisational skills.

Responsibilities

• Act as the main contact for customer inquiries and manage your accounts.
• Monitor customer performance and maintain stock levels.
• Ensure data accuracy and compliance with contracts.
• Build relationships with customers to ensure service excellence.

Skills

B2B customer service

Analytical skills with Excel

Organisational skills

Strong communication skills

Job description

Customer Account Executive

Location: West Midlands | Salary: Competitive | Contract: Permanent, Hybrid (3 days in office)

I’m recruiting for a leading sustainable logistics and supply chain company specialising in providing sustainable, high-quality solutions across Europe who are looking for a Customer Account Executive to join their customer service team in the West Midlands.

In this role, you’ll work in a fast-paced and dynamic environment, supporting well-known brands and ensuring excellent service in a B2B setting. As the first point of contact for customers, you’ll handle administrative tasks, manage stock levels, and build strong, long-term relationships.

This is a great opportunity to join a company that is currently working with major food production and retail businesses around the world with a fantastic year‑on‑year growth of 10‑20%, who are dedicated to delivering top‑tier service to their customers.

Key Responsibilities

• Act as the main contact for customer inquiries and have ownership of your accounts
• Monitor customer performance and stock levels
• Ensure data accuracy and compliance with contracts
• Build relationships with customers and internal teams to ensure service excellence

What We’re Looking For

• 1+ years experience in B2B customer service or account management
• Good analytical skills (Excel – Pivot Table and V look ups)
• Great organisational skills and excellent attention to detail
• Strong communication and organisational skills

How to Apply

If you’re passionate about customer service and want to join a company with a greener future, please submit your CV and apply now. You can apply directly by sending your CV to me at [e-mail]. All candidates must have permanent right to work in the UK.