Customer Account Executive

Pod Talent Ltd; West Midlands; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading sustainable logistics company in the West Midlands is seeking a Customer Account Executive to join their customer service team. You will manage customer accounts, ensuring high-quality service in a B2B environment. The ideal candidate will have experience in customer service or account management and strong analytical skills, and will work in a hybrid model with three days in the office. This role offers an exciting opportunity to contribute to sustainable practices within the logistics sector.

Qualifications

• 1+ years experience in B2B customer service or account management.
• Good analytical skills, especially in Excel (Pivot Tables and V lookups).
• Excellent attention to detail and organisation.

Responsibilities

• Act as the main contact for customer inquiries and own your accounts.
• Monitor customer performance and stock levels.
• Ensure data accuracy and compliance.

Skills

B2B customer service

Analytical skills

Organisational skills

Communication skills

Tools

Excel

Job description

Customer Account Executive

Location: West Midlands Salary: Competitive Contract: Permanent, Hybrid (3 days in office)

I'm recruiting for a leading sustainable logistics and supply chain company specialising in providing sustainable, high-quality solutions across Europe who are looking for a Customer Account Executiveto join their customer service team in the West Midlands.

In this role, you'll work in a fast-paced and dynamic environment, supporting well-known brands and ensuring excellent service in a B2B setting. As the first point of contact for customers, you'll handle administrative tasks, manage stock levels, and build strong, long-term relationships.

This is a great opportunity to join a company that is currently working with major food production and retail businesses around the world with a fantastic year-on-year growth of 10-20%, who are dedicated to delivering top-tier service to their customers.

Key Responsibilities

• Act as the main contact for customer inquiries and have ownership of your accounts
• Monitor customer performance and stock levels
• Ensure data accuracy and compliance with contracts
• Build relationships with customers and internal teams to ensure service excellence

What We're Looking For

• 1+ years experience in B2B customer service or account management
• Good analytical skills (Excel - Pivot Table and V look ups)
• Great organisational skills and excellent attention to detail
• Strong communication and organisational skills

How to Apply

If you're passionate about customer service and want to join a company with a greener future, please submit your CV and apply now. You can apply directly by sending your CV to me at

All candidates must have permanent right to work in the UK