Customer Account Controller

Ball Corporation; Luton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading manufacturing company in Luton is seeking an experienced Customer Fulfilment Manager to oversee customer communications and manage the SAP system. Responsibilities include processing orders and maintaining stock, planning production to meet customer needs, and managing customer relationships. The ideal candidate holds a degree and has strong technical skills including proficiency in SAP, Word, Excel, and PowerPoint, along with excellent communication skills. This position offers a chance to be part of a diverse and inclusive team committed to making a difference.

Qualifications

• Experience working in a Customer Fulfilment team.
• Proven experience dealing with major blue-chip customers.
• Strong technical skills including proficiency in Word, Excel, PowerPoint and SAP.

Responsibilities

• Processing orders, stock maintenance, and reporting in the SAP system.
• Production planning to meet customer demands and business plan.
• Managing day-to-day customer relationships.

Skills

Experience working in a Customer Fulfilment team

Proven experience dealing with major blue‑chip customers

Strong technical skills including proficiency in Word, Excel, PowerPoint and SAP

Excellent communication and presentation skills

Fluency in English

Education

Degree level qualification in a relevant field

Tools

SAP

Word

Excel

PowerPoint

Job description

Position Overview

The position covers managing communication with the customers, maintenance of the SAP system to ensure orders are fulfilled, and planning of production to meet customers needs. You will perform sales and forecasting analysis in order to set high standards for forecast accuracy.

Key Responsibilities

• Processing orders, stock maintenance and reporting in SAP system
• Production planning to meet customer demands and Ball business plan
• Management of day to day customer relationship
• Delivery management with Logistics provider and customer specific logistics analysis
• Management of movement of support stock into the UK from outside of the EU
• Sales reporting
• Design processing with Graphics Controller
• Customer sales forecasting and analysis
• Customer visits & relationship management, development of customer initiatives
• Support to Customer Fulfilment Manager on KPI data including Slow and non-moving inventory, OTIF
• Assist sales and finance with customer credit balances to meet KPI requirements and speedy resolution to invoice/credit queries
• Management of Regional ends planning as required
• Liaison with plant management on operational, technical and commercial issues

What We’re Looking For

• Degree level qualification in a relevant field
• Experience working in a Customer Fulfilment team
• Proven experience dealing with major blue‑chip customers
• Capability of working in dynamic and fast pace environment
• Strong technical skills, including proficiency in Word, Excel, PowerPoint and SAP
• Excellent communication and presentation skills
• Fluency in English

Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation. When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles solutions that enable our customers to contribute to a better world.

Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.

No agencies please.