Customer Account Assistant

Sanctuary Group; King's Sutton; On-site; GBP 27,000 - 30,000; Full time

Job summary

A not-for-profit housing association in the UK is seeking a Customer Account Assistant to manage customer revenue accounts and provide advice to those in financial difficulty. You will make contact with tenants, ensure effective housing service management, and develop relationships with customers and colleagues. Ideal candidates will have prior account management experience, excellent communication skills, and proficiency in Microsoft packages. The role includes various benefits such as annual leave, a pension scheme, and employee discounts.

Benefits

25 days annual leave + public holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service including counselling

Cycle to Work scheme

Employee discounts

Wellbeing support and tools

Employee recognition scheme

Qualifications

• Previous experience in an account management role or similar.
• Experience of working to deadlines.
• Proficient in Microsoft Word, Excel, Outlook, and Teams.

Responsibilities

• Make contact with Tenants regarding owed payments.
• Provide first contact resolution and identify learning opportunities.
• Deliver effective management of housing-related services.

Skills

Excellent communication and negotiation skills

Excellent interpersonal and customer care skills

Proficient user of Microsoft packages

Ability to prioritise workloads

Job description

Customer Account Assistant – Adderbury

We have an opportunity for a Customer Account Assistant to join our team, based in Adderbury. The main purpose of the role is to review customer revenue accounts, providing early intervention, advice and guidance for customers in financial difficulty in line with the Housing Services Operational Plan and the wider aims of the Group.

Responsibilities

• Make contact with Tenants in respect of monies owed
• Aim to provide first contact resolution and identify future learning opportunities
• Deliver high quality customer account management, engaging at the earliest opportunity
• Ensure the provision of an effective income advisory service in line with prescribed policies and practices
• Develop and maintain relationships with customers, colleagues and across Housing to ensure effective management of housing related services

Qualifications

• Previous experience in an account management role (or similar)
• Excellent communication and negotiation skills
• Experience of working to deadlines and prioritising workloads
• Excellent interpersonal and customer care skills
• Proficient user of Microsoft packages including Word, Excel, Outlook and Teams

Benefits

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, that provide invaluable support to colleagues
• £27,880 per annum (rising to £29,347 per annum after 12 months, subject to satisfactory performance)

View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at www.sanctuary.co.uk/join-our-team.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Building Equality and Diversity. Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.