Customer Account Advisor

PMS Managing Estates Limited; Colchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a dynamic Customer Account Advisor to join their growing team. This role involves managing collections and credit control while maintaining sales ledger accounts for a diverse portfolio. With a focus on customer service and communication, you'll be key in resolving disputes and ensuring timely payments. Enjoy a supportive work environment with opportunities for personal development and flexible working options. If you're organized, resilient, and ready to make an impact, this is the perfect opportunity for you.

Benefits

24 days’ annual leave + Bank Holidays

Perkbox discounts

Employee Assistance Programme (EAP)

Hybrid and flexible working options

Support for personal development and training

Growth opportunities

Recognition incentives

Cycle to Work scheme

Employee Referral Scheme

Qualifications

• Experience in credit control and customer service is essential.
• Interest or experience in property management is preferred.

Responsibilities

• Manage collections and credit control for a high-volume portfolio.
• Coordinate dispute resolution and payment arrangements.

Skills

Credit Control

Customer Service

Communication Skills

Proficiency in Word & Excel

Organizational Skills

Job description

Join to apply for the Customer Account Advisor role at PMS Managing Estates Limited.

Position Details

• Location: Colchester
• Working Hours: 09:00 - 17:00 Monday - Friday
• Salary: Competitive

TPG, part of the Trinity Property Group, is a well-established and fast-growing Residential Property Management Group operating across the UK. We offer great opportunities and benefits, with offices nationwide to support work-life balance.

Role Overview

We are seeking a Customer Accounts Advisor with experience in customer service and credit control, preferably with an interest or background in property management. The role involves collections, credit control, and maintaining sales ledger accounts for a diverse portfolio.

Benefits

• 24 days’ annual leave + Bank Holidays
• Perkbox discounts
• Employee Assistance Programme (EAP)
• Hybrid and flexible working options
• Support for personal development and training
• Growth opportunities, recognition incentives, Cycle to Work scheme, Employee Referral Scheme, and more

Key Responsibilities

• Manage collections, credit control, and queries for a high-volume portfolio
• Report on aged debt and escalate issues
• Coordinate dispute resolution and payment arrangements
• Communicate with debtors via phone and email
• Generate reminder letters and liaise with solicitors
• Arrange and monitor payment plans for overdue accounts

Required Skills

• Experience in credit control and customer service
• Interest or experience in property management (service charges/rents)
• Excellent communication skills, written and spoken
• Proficiency in Word & Excel
• Resilient, target-driven, organized, and a team player

All applicants must be eligible to work in the UK. For more information, visit our website or contact our recruitment team at 020 7702 0701, quoting the reference number below.