Customer Account Administrator

ULTRA ELECTRONICS; Cheltenham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading defence technology company is seeking a Customer Service Administrator to support their department in Cheltenham. The ideal candidate will manage customer orders, address inquiries, and ensure communication during the manufacturing cycle. Experience in customer service and the ability to use an MRP system are preferred. This role offers flexible working arrangements, a supportive environment, and competitive benefits.

Benefits

Flexible working within core hours

25 days holiday plus bank holidays

Life assurance up to four times annual salary

Pension scheme with employer contributions

Sports and Social club

Friendly and supportive working environment

Qualifications

• Experience in a customer service role.
• Good literacy skills.
• Proactively able to manage own work.

Responsibilities

• Understand and interpret customer requirements during production.
• Process customer orders into the MRP system.
• Handle customer order inquiries professionally.

Skills

Customer focused

Good communication skills

Well organized

Effective teamwork

Tools

MRP system

Job description

Ultra Precision Control Systems (PCS) are looking for a Customer Service Administrator to provide support to the Customer Services Department.

Responsibilities

• Understand and interpret the customers' requirements, including quality, delivery, packaging etc., and ensure that these requirements are reflected throughout the manufacturing cycle.
• Process customer orders onto the MRP system after liaison with Production to ensure an achievable delivery date is given.
• Issue order acknowledgements to the customer which accurately reflect the Company's conditions of acceptance.
• Handle customer order enquiries in a responsive and professional manner.
• Pro‑actively inform the customer of any changes during the scheduled production process that may impact upon the agreed delivery criteria, including the delivery date.
• Assist in the expediting of information to ensure that the customers' requirements are met.
• Produce the required release and dispatch paperwork, ensuring that these reflect the customers' requirements as stated on the original order.
• Compile and issue regular order status reports, as agreed with customers.
• Regularly reconcile the MRP order book with the customers' own view of demand.
• Support periodic reviews with customers as required.
• Issue quotations to customers taking due consideration of internal policies, procedures and authorisation limits.
• Carry out any other duties as may be reasonably requested by the Customer Service Manager.

Essential Qualifications

• Experience in a customer service role
• Well organised
• Customer focussed
• Works effectively with others
• Good literacy skills
• Good communication skills and style
• Proactively able to manage own work in order to achieve objectives
• Use initiative within the scope of the role
• Plans work and delivers on time

Desirable Qualifications

• Experience using an MRP system
• Candidates must be able to work in the UK without restrictions in accordance with UK National Law and be prepared to successfully undertake an appropriate level of UK National Security Vetting according to UK Government National Security Vetting criteria.

About Ultra PCS

Ultra PCS is a leading developer of mission and safety critical equipment in the defence and aerospace industry. Our team of experts are at the heart of our success, and we are dedicated to fostering a safe working environment and a positive culture where every staff member feels valued and respected.

We solve our customers' problems, providing engineering solutions to safety and mission critical challenges in the air and on the ground. Our solutions can be found in the latest military aircraft and vehicles, in civil aircraft, and in unmanned vehicles. We help to ensure our customers get to where they need to be safely, achieve their objectives and keep on going.

Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It's the 'innovating' and 'empowering' values that we aspire to be. We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise our business is our people.

Ultra PCS is an equal opportunities employer that values diversity, inclusion, equity and equality. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be your best and authentic self. We promote a workplace that welcomes people from all backgrounds and cultures; believing that this will increase our diversity of thinking, and ultimately ensure we continue delivering on our commitments to our customers.

Benefits

• Flexible working within core working hours
• 25 days holiday (185 hrs) with the option to buy/sell 5 days (37 hrs) plus bank holidays.
• 4 times your annual salary in life assurance
• Flexible benefits package
• Pension Scheme – Less than 5 years' service up to 5.5% employer contributions, 5 years' service + up to 7.5% employer contributions.
• Sports and Social club
• Supportive and friendly working environment with regular team events

You couldn't be joining the team and Ultra at a more exciting time. Therefore if this sounds of interest, please follow the application process.