Custody Support Officer

Seetec; Shaftesbury; On-site; GBP 24,000 - 29,000; Full time

Job summary

A community support organization in Shaftesbury seeks a Custody Support Worker to assist individuals in a prison environment. Responsibilities include guiding participants towards successful reintegration into the community and working with peer mentors. A competitive salary of £24,650 - £29,000 per annum is offered, along with excellent benefits including annual leave and a healthcare plan.

Benefits

25 days annual leave + Bank Holidays + Birthday Day off

2 Volunteer Days

Pension – 5% Employee, 5% Employer

Healthcare Cash Plan

Annual salary pay review

Refer a friend scheme

Access to retail discounts and benefits

Qualifications

• Experience in probation services or similar environments.
• Ability to relate to people from various backgrounds.
• Previous work in rehabilitation or reintegration support.

Responsibilities

• Support a caseload of participants within a prison.
• Provide tailored motivational guidance and support.
• Collaborate with peer mentors to connect participants with resources.

Skills

Excellent communication skills

Ability to motivate individuals

Experience managing a caseload

Knowledge of electronic data systems

Education

IAG Level 3

Job description

Join Our CFO Evolution Team: Custody Support Worker Opportunity

We’re looking for a compassionate and motivated Custody Support Worker to join our CFO Evolution team and make a real difference in the lives of individuals in custody.

In this role, you’ll support a caseload of participants within a prison environment starting from initial engagement and assessment and continuing throughout their sentence. You’ll provide motivational guidance and tailored support to help participants stay engaged, overcome personal challenges, and prepare for successful reintegration into the community.

Support is delivered through a mix of one‑to‑one sessions and group interventions, with a strong focus on pre‑release planning to ensure a smooth transition back into society.

We’re ideally looking for someone with experience in one or more of the following areas: probation services supporting individuals under supervision or on licence, social care working with vulnerable adults or young people, prison or custody settings with a focus on rehabilitation or reintegration, substance misuse or mental health services involving motivational support or mentoring, or community outreach and housing support.

We also welcome applications from recent graduates who are eager to gain experience in the criminal justice sector and make a meaningful impact.

This is a rewarding opportunity that will allow you to help our participants change their lives around!

In return for your dedication, knowledge, and commitment, we offer a competitive salary of £24,650 - £29,000 per annum (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy an additional 5 days)
• 2 Volunteer Days
• Pension – 5% Employee, 5% Employer
• Healthcare Cash Plan, incl. 3 × salary life assurance
• Annual salary pay review
• Refer a friend scheme
• Free access to Benefit Hub – an online portal with access to a wide range of retail discounts, cycle‑to‑work scheme, and additional voluntary benefits

Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.

Communities and Education Division is part of an employee‑owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout the UK and Ireland. People are at the front, centre and heart of every service we provide and each decision we make.

Location: HMP Guys Marsh

Hours: 37 Hours per week

Contract: Permanent

Closing Date: 3 December 2025

Key Responsibilities

• Meet individual performance targets and contribute towards meeting team performance targets in line with contractual requirements.
• Closely collaborate with volunteer peer mentors and/or mentors to help you manage your caseload more effectively and connect participants with resources for housing, substance use, physical and mental health, etc.
• Individually and as a team member, contribute towards a learning environment in which all colleagues are enabled to develop their skills and experience, and engage in activities to share best practice.
• To ensure effective case management and co‑ordination of risk with a particular focus on safeguarding of adults and children. This includes the timely notification of concerns regarding change in individual risk to the Probation Service and adhering to systems, policies and procedures to support the management of risk.
• Ensure all contractual targets are met.

Skills and Experience

• IAG Level 3 – desirable
• Experience managing a caseload of participants – desirable
• Knowledge of inputting and retrieving electronic data and maintaining computer‑based information systems in an accurate and timely manner. Experience in a target‑driven environment.
• Excellent verbal, non‑verbal and written communication skills, including the ability to relate to people at all levels and in a variety of settings.
• Ability to motivate and sustain engagement of individuals.

Additional Information

Communities and Education Division is the Justice and Social Care division of Seetec, delivering tailored support to participants across a range of contracts, including as CFO Activity Hubs, Accommodation, Personal Wellbeing and Approved Premises. We believe that everyone should have the opportunity to build a better future, regardless of their past choices or the challenges they face.

We are committed to combining our knowledge, skills and talents across the justice and social care sectors to deliver services and interventions that overcome the barriers that hold people back from living more fulfilled lives. Our aim is to equip individuals with the necessary skills needed to desist from offending, successfully reintegrate into their local communities and address barriers to work.

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

You will be required to process a Disclosure and Barring Service (DBS) check. Seetec supports the recruitment of ex‑offenders and will not discriminate in any way. Our full policy statement of “Ex‑Offenders” can be found on our website under "About us".

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.