Custody Detention Officer

Mitie; Birmingham; On-site; GBP 27,000 - 32,000; Full time

Job summary

Mitie is hiring to support the Police in custody suites, assisting detainees and helping with their wellbeing. The role involves working a fixed 4 on/4 off rota, training via a 3-week Initial Training Course (ITC), and potential cross-region duties.

The salary starts at £29,453.89 with full-time shifts and a rota pattern, including nights where required. You will train after vetting, with 3 weeks of ITC in Birmingham and hotel provided on full pay.

Qualifications

• Empathy for working with vulnerable detainees.
• Basic IT literacy and ability to use computer systems.
• Good spoken and written English.
• Willingness to learn and follow procedures.

Responsibilities

• Support detainees during custody and care for well-being.
• Complete forensic samples as required.
• Work with Police and other agencies for detainee rehabilitation.
• Escort detainees and observe as per individual plan.
• Collaborate with Police Officers and Custody Detention Officers.

Skills

Empathy

IT literacy

English proficiency

Teamwork

Job description

Are you interested in working within the criminal justice system? in a core role supporting the police?

Do you have the empathy to work with vulnerable people?

We are looking for people who want to make a difference working alongside the Police in custody suites, caring for detainees - From supporting them during the time spent in custody, completing forensic samples, working with other agencies to support and help with detainees' rehabilitation.

Previousexperience working within the police/security/armed forces would be beneficial. but we will train you in full on an Initial Training Course even without previous experience.

You will be expected to use a computer and various programs competently during your working day.

The role requires the flexibility to work not only in your base Custody suite but across an assigned region in the Police Custody Suites and Force area

Training

Once you have passed our selection and vetting process, you will begin your Police Services career by completing a 3-week initial training course (ITC) Monday to Friday 8am - 5pm

the course will commence 4th January 2027 and attendance will be required for 3 weeks in Birmingham and a hotel will be provided on FULL PAY. You will then have continued development.

What you can earn:

• Salary of £29,453.89
• Full time - this entails fixed shift working in a team rota pattern of 4 shifts on and 4 days off: 06:45 to 19:00 for 2-day shifts followed by 2-night shifts of 18:45 to 07:00.
• Rolling rota available 2 years in advance.
• These patterns are contractually agreed with the customer: whereas there may be opportunities for a part-time or mutually agreed “Bank” contract, we require all employees to work full shifts, and part-time employees still need to carry out some Night shifts
• You refer a colleague who successfully join us? That is £150 each time!

What are the minimum requirements?

• Previous Police/Security/forces experience would be beneficial
• You will just need a reasonable level of spoken and written English and basic numeracy
• Competent in IT and using a computer.
• Full valid driving licence.
• Must have RTW in UK, Lived in UK British Passport or ILR for 3 years + no gaps out of country more than 3 months
• All candidates are subject to police vetting checks - clean driving/criminal record is essential

A little more about the role…

The custody suites can be an energetic place to work, with no two shifts the same. Whilst detained, we provide individuals with all their physical, mental healthcare and wellbeing needs. As well has escorting detainees, making recorded observations as per their individual plan, you will work with colleagues and the Police to deal with any detainee that is a risk of harming themselves.

You will be working in a small team alongside Police Officers: whilst also having the support of experienced Senior Custody Detention Officers to learn from.