Custodial Operations Manager

Serco Limited; Leicester; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading service provider in the UK is seeking a Custodial Operations Manager for HMP Fosse Way, responsible for overseeing the management of prisoners and leading custodial staff. The role involves compliance assurance, performance monitoring, and fostering a rehabilitative environment. Candidates should have at least 2 years of custodial experience and strong leadership skills. This position offers a comprehensive benefits package and opportunities for professional development.

Benefits

Contributory pension scheme

Serco Benefits package

Employee Assistance Programme

Free on site parking

Use of on site gym

Subsidised meals

Qualifications

• Minimum 2 years’ custodial experience with prior line management responsibility.
• Completion of mandatory custodial training (Key Worker, Five-Minute Intervention, PCO Portfolio).

Responsibilities

• Lead, motivate, and manage custodial staff to deliver a safe and rehabilitative environment.
• Oversee prisoner accommodation and regime delivery to ensure positive staff–prisoner relationships.
• Maintain compliance with security and operational policies.
• Manage key operational areas such as Security and Reception.
• Monitor performance metrics and contribute to contract KPIs.

Skills

Leadership

Conflict resolution

Communication

Diversity commitment

Computer literacy

Tools

Excel

Word

Outlook

Job description

Serco Limited

Custodial Operations Manager

HMP Fosse Way

Band 5: Permanent, Full Time

£35,795 - £44,344 per annum DOE + Corporate Benefits Package

Serco is recruiting Custodial Operations Managers to lead staff and oversee the safe, secure, and humane management of prisoners at HMP Fosse Way, Category C resettlement prison in Leicester housing around 1,700 prisoners. This key leadership role ensures that daily operations, security, and rehabilitation activities run efficiently and in line with national standards and Serco’s values.

Key Responsibilities

• Lead, motivate, and manage custodial staff to deliver a safe and rehabilitative environment.
• Oversee prisoner accommodation, key working, and regime delivery to ensure positive staff–prisoner relationships.
• Maintain compliance with all security, safety, and operational policies (including ACCT, Violence Reduction, and Local Security Strategy).
• Manage key operational areas such as the Residential Function, Care & Separation Unit, Visits, Security, and Reception.
• Monitor performance metrics and contribute to contract KPIs and service improvements.
• Conduct staff performance reviews, manage attendance and disciplinary matters, and promote professional development.

What You’ll Need

• Minimum 2 years’ custodial experience with prior line management responsibility.
• Completion of mandatory custodial training (Key Worker, Five-Minute Intervention, PCO Portfolio).
• Strong leadership, communication, and conflict resolution skills.
• Commitment to diversity, inclusion, and prisoner rehabilitation.
• Computer literacy (Excel, Word, Outlook).

Why Serco

A place you can make an impact

• The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.

A place you can count on

• Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

A place for you

• We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

What we offer

• Up to 6% contributory pension scheme
• Serco Benefits package – discounts which include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships.
• Serco ShareSave – where employees can own a part of the company and invest in their future.
• Employee Assistance Programme
• Opportunities to gain additional qualifications
• Free on site parking
• Use of on site gym
• Subsidised meals