Custodial Manager

Serco Limited; City Of London; On-site; GBP 38,000; Full time

Job summary

A leading service provider is seeking a Custodial Manager for HMP Thameside in London. This role involves managing staff and ensuring safety and security for prisoners. Candidates need to be trained Prison Custody Officers with strong commitment to learning and line management skills. The position offers excellent benefits including a contributory pension scheme and discounts on various services.

Benefits

Up to 6% contributory pension scheme

Discounts on cinema and online shopping

Employee Assistance Programme

Qualifications

• You must demonstrate a commitment to learning and management skills.
• Experience in incident management and staff supervision is critical.

Responsibilities

• Supervise, manage, and control prisoners safely and securely.
• Ensure incident management documentation is accurately maintained.
• Plan and manage staff rotas and delivery of the regime.

Skills

Commitment to learning

Line management

Understanding of safety and security

Education

Trained Prison Custody Officer qualification

Job description

Serco: HMP Thameside

Permanent, Full Time

£37,800 pa + £6,200 LWA + Excellent Corporate Benefits Package

We're recruiting for a Custodial Manager to join our Justice & Immigration team at HMP Thameside, a Category B establishment for adult males, with safety and security at the heart of it.

This is a role for someone who is looking to make a real difference and who understands that no two days are the same! As a designated CM you can be assigned to any role within the prison – what will never change is your commitment, enthusiasm and support of our prisoners through positivity and engagement.

You will line manage your team with a collaborative approach and promote Serco and the policy in all activities and behaviours by promoting diversity, decency, safety and reducing re‑offending agendas.

A challenging, demanding varied role reporting into the Senior Custodial Manager and some of your duties will include:

• Ensure that all staff supervise, manage and control prisoners decently, lawfully, safely and securely when carrying out activities
• Be responsible for incident management documentation
• Ensure actions arising from audits, inspections, local self‑audits, etc. are delivered
• Plan staff rotas and work actively to plan and manage delivery of the regime

What you'll need to do the role

First and foremost, you will need to be qualified as a trained Prison Custody Officer and you will have attended and passed a previous CM Assessment Centre, either fully or partially. Those who have been partially accredited must be able to evidence a clear development plan outlining what key elements they need to improve based on the feedback and results from the CM Assessment Centre.

In addition, you must be able to clearly demonstrate evidence of a commitment to learning, whether on the job (i.e. projects, secondments, volunteering to lead work outside your role) and/or formal learning.

A critical accountability in this role is the line management of people to ensure they have the knowledge, skills and confidence to carry out their roles. You will embody the principles of dignity, decency and security, demonstrating these actively to colleagues, prisoners and all of our stakeholders.

Why Serco

A place you can make an impact – the nature of our business means you will do interesting work that matters, delivering essential services that touch people's lives.

A place you can count on – our diverse UK‑wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.

A place for you – we are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

What we offer

• Up to 6% contributory pension scheme
• Serco Benefits package – discounts include cinema, Merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships
• Employee Assistance Programme
• A safe and supportive culture
• Chance to contribute to innovation in the public services/prisons sector
• The chance to make a positive difference and contribute to innovation in the public services sector
• A company passionate about diversity and inclusion