Curriculum Support Specialist

Royal Agricultural University; Chesterton; On-site; GBP 25,000; Full time

Job summary

An educational institution in Chesterton, England, is looking for an Administrator to provide support to staff and students for full-time or part-time courses. Responsibilities include acting as the first point of contact, organizing events, and providing various administrative duties. Candidates should have strong customer service skills and proficiency in Microsoft Office. This role offers a salary of £24,263, along with annual leave, a pension scheme, and access to discount schemes.

Benefits

27.5 days annual leave plus bank holidays

Access to discount schemes

Enrolment into the NEST Pension Scheme

Qualifications

• Proven experience in an administrative or customer-service role.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to facilitate effective communication.

Responsibilities

• First point of contact for all students and staff in the administration office.
• Coordinate and organise curriculum area events and appointments.
• Provide administrative support for academic staff.

Skills

Experience in an administrative role

Proficiency in Microsoft Office

Customer service skills

Education

GCSE Grade 4 or above in English & Maths

Job description

You will support the administrative requirements of the academic areas that are not fulfilled by central functions. We act as a central point of administration support for staff and students regarding full‑time or part‑time FE courses.

Key Responsibilities

• First point of contact for all students and staff in the administration office.
• Act as point of contact on behalf of Directors and Learning Managers of Curriculum, taking telephone calls, dealing with messages and progressing matters for management attention.
• Coordinate and organise curriculum area events and appointments, such as parents' evenings, awards evenings, interviews, visits and room bookings.
• Provide administrative support for academic staff, including taking messages, liaising with staff and parents to arrange meetings, writing letters to students/parents, photocopying and general administration duties.
• Build and maintain links with curriculum teams, providing support where required: minute‑taking at meetings, attending training and events as necessary.
• Assist with the day‑to‑day running of curriculum areas: communicating timetable changes, reporting and recording staff and student absence/lateness, ordering stationery, certificate administration, filing, generating and handling correspondence, and data input.
• Provide high levels of customer service.

Qualifications

• GCSE Grade 4 or above, or the equivalent Level 2 in English & Maths.
• Proven experience in an administrative or customer‑service role.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and general IT systems.
• A competent office worker with the ability to facilitate effective communication, ensuring enquiries are answered, redirected or actioned efficiently.
• Proof of right to work in the UK.

Benefits

• £24,263 per annum.
• 27.5 days annual leave plus bank holidays, increasing to 30.5 days after 5 years' service.
• Up to 4 additional days of leave during the Christmas closure period.
• Access to discount schemes at multiple retailers.
• Enrolment into the NEST Pension Scheme.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks, which includes an enhanced DBS check.