Curriculum Administrator

Best Practice Network; Bristol; On-site; GBP 22,000 - 28,000; Full time

Job summary

An educational training organization in Bristol seeks a Curriculum Administrator to support the delivery of apprenticeship programmes. The role involves maintaining accurate records, coordinating virtual classrooms, and ensuring effective communication. Ideal candidates will have strong customer service skills, IT proficiency, and the ability to work under pressure. You will help enhance the learner experience in a supportive and inclusive environment, contributing to the organization's mission to provide excellent education.

Benefits

28 days holiday plus bank holidays

Healthcare Plan access after probation

Free life insurance

Pension contributions

Discounts on online learning resources

Flexible benefits options after probation

Qualifications

• Proven customer service-related experience.
• Ability to organize, plan and prioritize tasks effectively.
• Ability to work well under pressure.

Responsibilities

• Respond to enquiries through various platforms.
• Maintain accurate attendance records.
• Support ordering and monitoring of learner specialism certificates.

Skills

Customer service expertise

Organizational skills

Attention to detail

Strong IT skills

Numeracy skills

Education

Degree or equivalent

Job description

We at Best Practice Network share the belief that every child, regardless of their background, should benefit from an excellent education. To achieve that, we support and train the educational professionals who work alongside them to be the best they can be, so in turn, they can transform the lives of children and young people.

We're a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE's 'Golden Thread' (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do.

Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally.

We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives.

Reporting to the Deputy Curriculum Manager and working closely with the Curriculum Manager and Curriculum Team, the Curriculum Administrator plays a key role in supporting the smooth delivery of high-quality apprenticeship programmes. This role is responsible for maintaining accurate records, coordinating virtual classrooms, ensuring effective communication across teams, and providing excellent administrative support to enhance the learner experience.

Job Responsibilities

• Communication
  • Respond to enquiries through various platforms including Teams, Zendesk, email and phone calls.
  • Ensure that enquiries are acknowledged and dealt with promptly, efficiently and courteously.
  • Support attendance of virtual classrooms and 16-18 mandatory sessions by sending email/text reminders.
  • Support effective communication between Teams.
  • Work with colleagues to document and improve processes.
• Administration
  • Maintain accurate attendance records on Bud/CCMS.
  • Gather accurate monthly attendance data to support the Curriculum Manager in reporting on virtual classroom attendance.
  • Provide virtual classroom tutors with registration reports in advance of each virtual classroom session.
  • Set up virtual classroom events accurately for each apprenticeship programme.
  • Support ordering and monitoring of learner specialism certificates.
  • Support the virtual classroom team and delivery team as appropriate.
• Other
  • Any other duties connected with the post as are reasonably required from time to time.
  • Attend Best Practice Network's conferences and events as required (Bristol or Road show).
• Equality & Diversity
  • Support and promote equality and diversity at Best Practice Network to ensure equality of opportunity for all learners, visitors and staff and the elimination of discriminatory practices.
• Safeguarding
  • Support and promote the safeguarding agenda at Best Practice Network to ensure learners, visitors and staff are safeguarded.
• The success of Best Practice Network rests on a very strongly felt and shared set of values which determine its strategic direction. It is crucial that the successful candidate shares our values of student‑centredness, equality of opportunity and parity of esteem for staff and students.

Core Values

• Passionate and excited about learning
• Inclusive and supportive
• Responsive to student, employer and community needs
• Always aspiring to the highest standards
• Professional and enterprising
• Innovative and creative
• Friendly and welcoming

Assessment Criteria

The following criteria are used to shortlist applicants and assess candidates. Please show evidence of how you meet these criteria in your application.

Essential Criteria

• Be reliable, hardworking and professional – Application/interview
• Have proven customer service‑related experience – Application
• Possess an excellent customer service manner, both written and spoken – Application/interview
• Have the ability to organise, plan and prioritise time and tasks effectively – Application/Interview
• Work well under pressure with the ability to deal with issues as they arise – Application/Certificates
• Demonstrate accuracy and strong attention to detail – Application/Interview
• Have strong IT skills – Application/Interview
• Have strong literacy/numeracy skills – Application/Interview

Desirable Criteria

• Experience with apprenticeships or further education – Application
• Knowledge relating to early years or education – Application
• Degree or equivalent – Application

Benefits

• 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays.
• We pay for a Healthcare Plan once you've passed probation, which includes access to a private GP.
• From day 1, free life insurance covering up to 4× your salary.
• We'll both add money into your pension pot after 3 months.
• Get 25% off online learning resources for year 1 to GCSE with EdPlace.
• Choose what flexible benefits you want after you've passed probation – this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn.