CUO Technical L&D Lead

QBE Insurance Group; City Of London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

30 days holiday

Flexible working

Pension – employer contributions 10%

Private medical insurance

Family friendly policies

Short term remote work abroad

Sustainable investing

Cycle-to-Work

Job summary

QBE Insurance Group in London is seeking a CUO Technical L&D Lead to drive the development of technical underwriting learning solutions and content that strengthen capability and promote best practice. The role is London-based with hybrid working.

You will partner with Product Leaders and Directors to support underwriting excellence, collaborate with underwriting and wordings teams, and design learning programs that build capability across the business.

Qualifications

• Strong technical insurance expertise across multiple commercial lines and policy wordings.
• Ability to think strategically and balance technical detail with business context.
• Proactive, self-motivated with good judgement and independence.
• Experience developing others through coaching or training.

Responsibilities

• Lead development of technical underwriting learning solutions and content.
• Partner with Product Leaders and Directors to support underwriting excellence and governance.
• Design and deliver learning, coaching and knowledge-sharing initiatives across the business.
• Strengthen technical underwriting expertise with product and portfolio leaders.
• Coordinate learning content and ensure resources are accessible and aligned to needs.

Skills

Technical underwriting

Stakeholder management

Coaching

Communication

Analytical thinking

Job description

Primary Details

Time Type: Full time

Worker Type: Employee

CUO Technical L&D Lead

Role Highlights

• London based role with hybrid working.

• Lead the development of technical underwriting learning solutions and content that strengthen capability, promote best practice and support underwriting performance.

The Opportunity

At QBE, we're committed to building technical excellence and delivering outstanding outcomes for our customers. Reporting into the Head of Product Leaders, Wordings and underwriting Control, in this role, you'll be a trusted technical expert, partnering with colleagues across the business to drive underwriting best practice, support innovation and help ensure our products continue to meet the evolving needs of customers, brokers and the market.

About QBE

At QBE, we get to the heart of what matters for our customers.And we do it all with a human touch.

We’rean international insurer with more than 13,000 people working across 26 countries – which meanswe’rebig enough for your ambitions, yet small enough for you to make a real impact.It’san exciting time.We’rebuilding momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world?Aspart of the QBE team,you’llget to spend every day working with people who are passionate,talentedand kind.

Your new role:

• Partner with Product Leaders and Product Directors to support underwriting excellence, quality standards and governance across multiple product lines.
• Collaborate with underwriting, wordings and specialist teams to deliver practical technical support and solutions that enable business objectives.
• Design and deliver technical learning, coaching and knowledge-sharing initiatives that build capability and promote best practice.
• Work closely with product and portfolio leaders to strengthen technical underwriting expertise and support consistent underwriting outcomes.
• Develop and enhance technical learning frameworks and programmes that support the ongoing development of underwriters across the business.
• Coordinate and maintain technical learning content, ensuring knowledge and resources are accessible, relevant and aligned to business needs.
• Support the development, implementation and ongoing maintenance of underwriting standards and guidelines across the organisation.
• Provide technical insight to help identify opportunities, emerging risks and market developments that support informed decision-making.
• Build strong relationships across the business, fostering collaboration, knowledge sharing and an inclusive culture that supports high performance and continuous improvement.

Having the right to work in the UK is a requirement for this role.QBE may consider sponsorship at its discretion.

About You

• Strong technical insurance expertise, across multiple commercial lines of business, including knowledge of policy wordings, coverage principles and underwriting practices, with specialist knowledge in at least one product area.
• Ability to think strategically, balancing technical detail with a wider market, customer and business perspective to identify opportunities and solutions.
• Excellent relationship-building, communication and influencing skills, with the ability to engage and collaborate effectively with a diverse range of stakeholders.
• Proactive and self-motivated, able to exercise sound judgement, work independently within delegated authority and adapt to changing business needs.
• Commitment to continuous learning, staying informed of market, legal, regulatory and industry developments, and leveraging internal and external networks to share best practice.
• Experience developing others through coaching, knowledge sharing or training, combined with strong attention to detail and a practical approach to problem-solving.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.As well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a yearwith theoptionto buy up to 2additionaldays.

• Flexible working-balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.

• Pension –you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

• Private medical insurance– we fund fully comprehensive private medical cover for you and all the family.

• Family friendly policies– we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.

• Short term remote work abroad-you can request up to 20 days per year to work remotely from certain locations abroad.

• Sustainable investing- we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions incarbonfootprint, by investing more ingreen businesses than the broader market, so your savings are looking after the planet's future, as well as your own.

• Cycle-to-Work– benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• Insurance Post British Insurance Awards 2025:Winner: Commercial Lines Insurer of the Year,Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
• Insurance Post British Insurance Awards 2023:QBE rated as a 5-Star Employee

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Skills:

Business Management, Coaching for success, Commercial Acumen, Communication, Critical Thinking, Decision Making, Influencing, Insurance Underwriting, Intentional collaboration, Managing performance, Navigating ambiguity, Negotiation, Policy Development, Risk Management, Stakeholder Management