Culture and Change Partner

Quilter plc; Southampton; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Holiday: 182 hours (26 days)

Pension Scheme

Private Medical Insurance

Life Assurance: 4x salary

Income Protection

Job summary

Quilter plc in Southampton is seeking a Culture and Change Partner to translate strategic priorities into practical change actions across the organisation. You will collaborate with leaders, managers and colleagues to drive adoption, engagement and sustainable behavioural change, including AI-enabled initiatives.

Working with the Culture and Change Lead, you will design interventions, facilitate workshops and build capability to accelerate transformation while ensuring alignment with Quilter's

Qualifications

• Experience delivering change, culture and adoption in complex organisations.
• Evidence of using data and insights to improve adoption.
• Ability to translate strategy into concrete plans and actions.
• Strong facilitation and coaching with senior stakeholders.
• Experience supporting AI adoption and digital workplace change.

Responsibilities

• Translate strategic priorities into change and adoption plans.
• Design and deliver leadership and manager interventions.
• Facilitate workshops and coaching to embed new behaviours.
• Support AI-enabled transformation and culture initiatives.

Skills

Change management

Stakeholder engagement

Facilitation

Coaching

Data insight

Education

Change management qualification

Job description

About the Business

Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £157.4 billion in customer investments (as of August 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning - offering a highly personalized service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!

About the Role

Level: 4 Department: HR Location: Southampton, United Kingdom (With travel to London and other Quilter offices as required) Contract Type: Permanent Regulated/Non-Regulated: Non-Regulated Quilter is strengthening how organisational change is led, adopted and sustained. As Culture and Change Partner, you will turn Quilter's culture and change priorities into practical interventions that help leaders, managers and colleagues adopt new behaviours and ways of working. Working closely with the Culture and Change Lead, you will support enterprise priorities and transformation programmes, bringing together change management, culture development, stakeholder engagement, facilitation and insight. You will help ensure that change is understood, locally relevant and embedded in day-to-day work. This is a hands-on opportunity to shape and deliver high-impact work across culture, leadership, manager capability, AI-enabled transformation and organisational change. You will play a key role in helping leaders, managers and colleagues understand, embrace and sustain new behaviours, working practices and opportunities for innovation. You will combine structured change practice with curiosity, judgement and strong relationships to accelerate adoption and realise business value from transformation initiatives.

Deliver change and adoption

Partner with sponsors, leaders and programme teams to translate strategic and transformation priorities into proportionate change and adoption plans. Assess impacts, stakeholder needs, adoption barriers and readiness, using the insight to target support where it will create the greatest value. Coordinate and deliver engagement, communication, enablement and reinforcement activity, helping leaders and managers make change meaningful for their teams.

Embed culture and new ways of working

Support the design, refresh and delivery of leadership and manager interventions that strengthen the behaviours needed to lead people and change effectively. Facilitate workshops, working sessions and team interventions that turn insight into practical commitments and action. Create simple resources and guidance that help leaders and managers reinforce change, performance, feedback and collaboration in everyday work.

Accelerate AI adoption and future ways of working

Work to support the successful adoption of AI-enabled tools, workflows and ways of working. Design and deliver interventions that help leaders, managers and colleagues understand how AI can create value in their role and team. Identify behavioural, cultural and organisational barriers to adoption and develop targeted actions to improve confidence, experimentation and sustained use. Support the development of AI communities, change networks, champions and local advocates that accelerate adoption across Quilter. Gather insight on adoption, sentiment and barriers, using data and colleague feedback to inform future interventions. Contribute to the development of a culture that embraces innovation, continuous learning and responsible use of AI. Support enterprise programmes that reshape how work is performed through human and AI collaboration.

Build change capability and use insight

Develop and embed practical, scalable change tools and guidance that strengthen consistent practice without adding unnecessary complexity. Build change capability in leaders, managers, people teams and programme colleagues through coaching, facilitation and practical support. Build manager and leader capability to sponsor, role model and embed adoption of AI-enabled ways of working within their teams. Use qualitative and quantitative insight to track readiness, engagement, adoption and sustainment, identifying where approaches need to adapt. Capture lessons and share effective practice to improve Quilter's organisational capability for change.

About You

You are an experienced change practitioner who can turn strategic intent into practical action. You understand that successful change requires more than plans and communications: it depends on leadership, culture, capability, colleague experience and sustained adoption. You combine structured thinking with hands‑on delivery. You can diagnose what is getting in the way, choose a proportionate approach and bring people with you through strong relationships, credible challenge and engaging facilitation. You are comfortable moving between enterprise programmes and team‑level interventions, while keeping sight of the outcomes the change is intended to achieve. You will be energised by the opportunity to build Quilter's change capability, shape interventions across a varied portfolio and make a visible difference to how colleagues experience and adopt change.

Skills and experience

Strong experience delivering organisational change, culture, adoption or organisational effectiveness initiatives in a complex organisation. Practical expertise in change impact assessment, stakeholder engagement, readiness, communications, enablement and sustainment. Experience translating strategy and programme outcomes into clear, proportionate change plans and interventions. Strong facilitation and coaching capability, with experience working with leaders, managers and teams to create commitment and action. Ability to build credibility quickly, influence without direct authority and constructively challenge senior and cross‑functional stakeholders. Experience using data, feedback and colleague insight to assess adoption, identify barriers and improve outcomes. Ability to manage several priorities and work flexibly across enterprise programmes and targeted interventions. Experience supporting technology adoption, AI transformation, digital workplace change or large‑scale behavioural change initiatives, with evidence of increasing engagement, adoption or business value. A recognised change management qualification is desirable, although practical evidence of effective delivery is more important. Experience in financial services or another regulated environment is desirable.

#LI-IC1 Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures. Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation. Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

• Holiday: 182 hours (26 days)
• Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.
• Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.
• Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.
• Life Assurance: 4x your salary.
• Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.
• Healthcare Cash Plan: Jersey employees only

In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.

We create brighter financial futures for every generation. We do this by guiding our customers and their families through the complexity of planning for their financial future, responding to their rapidly evolving needs and giving them peace of mind. And, with all that’s happening in the world today, our role in society has never been more meaningful. Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us. We truly believe that we have all the ingredients to be the very best in our industry, and we want great people with the care and creativity that we need, to help us get there. We are passionate about building an inclusive culture where everyone’s contribution is valued, and our people can thrive. No matter what your role is or where you sit, your voice will matter. We hope you like what you hear and are interested in learning more about joining us. We believe our workplace needs to work for you, so we offer an environment where you can balance a successful career with your commitments and interests outside of work. Some roles lend themselves to flexible options more than others, so our talent acquisition team are on hand to discuss your needs.

We are committed to treating all our job applicants fairly and with respect. Our people come from all kinds of backgrounds and have a wide range of expertise, so we welcome your application regardless of your beliefs, culture, gender identity, ethnicity, sexual orientation and or disability. Please contact the talent acquisition team if you need any reasonable adjustments made to the recruitment process, require information in an alternative format or have any questions around accessibility, we will try our very best to accommodate.