Ctw Employment Specialist - (Southampton)

Seetec; Southampton; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays +

Birthday Day off (additional days)

Pension - 5% Employee 5% Employer

Healthcare Cash Plan

Annual Salary Review

Refer A Friend Scheme

Benefit Hub access

Job summary

Seetec in Southampton is seeking an Employment Specialist to support participants with health support needs and learning disabilities on their journey into sustainable employment. You will manage a caseload, assess needs, create Action Plans, and coordinate interventions, while engaging with local employers to match vacancies and provide interview and in-work support.

The role requires strong customer service, local labour market understanding, and commitment to safeguarding and data protection.

Qualifications

• GCSE English and Maths at Grade C/4 or above.
• Experience delivering services against contractual requirements and quality standards.
• Experience working in a target-driven environment.
• Full UK driving licence.

Responsibilities

• Manage a caseload of participants, providing tailored support to move into sustainable employment.
• Conduct assessments and develop personalised Action Plans to overcome barriers.
• Achieve performance, quality, compliance, and customer service targets.
• Build relationships with local employers and identify suitable job opportunities.
• Support participants with applications, interviews, and in-work support.
• Collaborate with partner organisations and specialist services.
• Maintain accurate records and ensure data protection and safeguarding compliance.
• Follow company policies and procedures and uphold best practice.

Skills

Caseload management

Assessment & Action Plans

Employer engagement

Customer service

GCSE English & Maths

IT skills

Communication skills

Driving licence

Education

GCSE English & Maths

Tools

Microsoft 365

Digital communication platforms

Job description

Looking for a fresh start? We're keen to hear from individuals considering a career change and ready to take on a rewarding new challenge in the New Year.
We're are looking for a passionate and dedicated Employment Specialist to support participants with health support needs and learning disabilities on their journey into sustainable employment. Managing a caseload of customers, the role involves providing tailored advice, guidance, and practical support to help individuals overcome barriers, build confidence, and achieve positive employment outcomes.
Working closely with referral partners, local support services, and employers, the Employment Specialist will carry out assessments, develop personalised Action Plans, and coordinate appropriate interventions to support progression into work. This may include signposting to specialist services, delivering employability support, and collaborating with external agencies to address individual needs.
A key aspect of the role is employer engagement. The successful candidate will build relationships with local employers, identify suitable vacancies, and support participants through the recruitment process, including job matching, interview preparation, and in-work support to help sustain employment.
The role requires a strong understanding of the local labour market, excellent customer service skills, and a commitment to achieving performance, quality, and compliance targets. Maintaining accurate records and adhering to safeguarding, data protection, and company policies will also be essential.
This is a rewarding opportunity for someone who is passionate about helping people overcome barriers, achieve their goals, and make a lasting difference within their local community.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £30,000 to £ 32,000 per annum (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Salary Review
• Refer A Friend Scheme
• Free access to Benefit Hub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee-owners. People are at the front, centre and heart of every service we provide and each decision we make.

Location: Southampton
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Contract: Permanent
Closing Date: 12 November 2026

Key Responsibilities

• Manage a caseload of participants, providing tailored support to help them move into sustainable employment.
• Conduct assessments and develop personalised Action Plans to overcome barriers to work.
• Achieve performance, quality, compliance, and customer service targets.
• Build strong relationships with local employers and identify suitable job opportunities.
• Support participants with job applications, interviews, and in-work support.
• Work with partner organisations and specialist services to provide holistic support.
• Maintain accurate records and ensure compliance with data protection and safeguarding requirements.
• Champion best practice and adhere to all company policies and procedures.
• Undertake any other duties appropriate to the role.

Skills and Experience

• Experience delivering services against contractual requirements and quality standards.
• GCSE (or equivalent) in English and Maths at Grade C/Level 4 or above.
• Experience working within a target-driven environment.
• Strong IT skills, including Microsoft 365 applications and digital communication platforms.
• Excellent communication and interpersonal skills, with the ability to build effective relationships with customers and stakeholders.
• Ability to manage a caseload effectively and prioritise competing demands.
• Understanding of customer service principles and a commitment to delivering positive outcomes.
• Ability to motivate and support individuals to overcome barriers and achieve their employment goals.
• Good understanding of the local labour market.
• Knowledge of self-employment, employability, and recruitment sectors.
• Experience providing information, advice and guidance (IAG) to customers.
• Full UK driving licence.

Additional Information

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.
Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of “Ex-Offenders” can be found on our website under "About us".
Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.