CSR - Customer Support Representative in Fareham, Hampshire

Energy Jobline CVL; Fareham; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

A leading aerospace company in Fareham is seeking a Customer Support Representative to provide essential communication between customers and the business. The role involves ensuring customer satisfaction, responding to requirements, and meeting company standards. Candidates should have excellent attention to detail, interpersonal and customer service skills, as well as proficiency in IT, particularly in Word, PowerPoint, and Excel.

Benefits

25 days holiday a year

Flexitime

Hybrid working

On site restaurant

Health cash back scheme

Annual bonus of up to 5%

Company sick pay

Free parking

Qualifications

• Excellent attention to detail and proficiency in English, both written and spoken.
• High self-motivation and ability to manage time effectively.
• Friendly, hardworking with excellent customer service skills.

Responsibilities

• Serve as the communication link between customers and the business.
• Ensure all customer requirements are effectively communicated.
• Meet customer satisfaction and internal sales targets.

Skills

Attention to detail

Good English skills

Interpersonal skills

Customer service

IT literacy

Tools

Word

PowerPoint

Outlook

Excel

SAP

Job description

Overview

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide. We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

What’s special about us?

Safran Helicopter Engines are the world’s leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components. Our experienced teams partner with our broad, global customer base, providing both technical expertise and broader support in both the fixed wing and rotary wing markets.

What will I be doing?

Main Responsibilities

The main purpose of the Customer Support Representative (CSR) is to provide the communication link between the customer and the business. The CSR is responsible for ensuring that all customer requirements are fully captured, understood and effectively communicated to the relevant stakeholders within Safran HE UK. The CSR is responsible for ensuring that the customer is provided with a coordinated and timely response from the business, ensuring On Time Delivery (OTD) and customer satisfaction.

Main Activities

• Look after a portfolio of internal and external customer accounts and acting as the commercial interface for day to day commercial activity associated with New Production and MRO business.
• Meet customer satisfaction and internal sales targets.
• Ensure that products and services meet the requirements of customers, quality standards and airworthiness authorities.
• Work in accordance with HSE legislation, the Company Operating Systems, policies and procedures.
• Demonstrate the Company Values & Behaviours, continuously identify opportunities to improve processes and working practice and take responsibility for implementing these.

Why us?

Operating worldwide, Safran Helicopter Engines employ 5,900 people and have more than 2,500 customers in 155 countries, and 22,000 engines in service. Located in Fareham on the South Coast of the UK, we’ve been a leader in the aerospace market for over 80 years, with a reputation for putting our customers first. Supporting both the civil and military markets, our UK facility is the European Maintenance Centre Hub for the Safran Helicopter Engines Group.

Benefits

• 25 days holiday a year (plus bank holidays)
• Additional day for every 10 years’ service
• Flexitime - where you can accrue up to your contractual hours
• Option to leave from 12:30 on Friday (role dependant)
• Hybrid working - on site 3 days per week from home 2 days (role dependant)
• On site restaurant with daily £1.50 subsidy for lunch
• Costa coffee on site
• Generous pension 7% contributions (after 3 months)
• Health cash back scheme (after probation)
• Purchase of company shares (after 3 months)
• Annual bonus of up to 5%
• Company sick pay
• Dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services
• Ample free parking
• Green scheme
• Accrue points for traveling to work by bike, walking, public transport or car share
• Quarterly Amazon vouchers (40 points = £10)

What do you need from me?

• You must have excellent attention to detail and have good English skills, both written and spoken.
• Being highly self-motivated you will have the ability to manage your time and differing tasks in order to meet deadlines and be happy to put in the extra hours if required to meet targets.
• Being friendly, hardworking with excellent interpersonal skills and customer service skills.
• IT literate, proficient in Word, PowerPoint and Outlook.

Should

• Previous CSR experience with complex technical products
• Excel Intermediate

Could

• Demonstrate a good understanding of technical/engineering/supply chain issues
• Previous experience as a CSR in the aerospace industry
• Experience of SAP

Personal Attributes

• Self-starter
• Highly self-motivated
• Excellent interpersonal and customer service skills

What’s my next step?

Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch.

At Safran, we understand that and make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone.

We also know that some candidates may be put off applying for jobs where they don’t meet 100% of the criteria outlined in the advert, however, we encourage you to apply if you can demonstrate a variety of skills and experiences relevant to the requirements of this role.

We will consider all applicants who meet the minimum requirements regardless of their or background.

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation please get in touch for an informal chat. We will make every effort to respond to your request for assistance as soon as possible.

Final note

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.