CSC Process Analyst

Home Group; Newcastle upon Tyne; Hybrid; GBP 32,000; Full time

Job summary

A leading housing association in Newcastle upon Tyne seeks a CSC Process Analyst to enhance workflows and improve customer service. Candidates should possess strong analytical skills and experience with process mapping. This permanent role offers a salary of £32,000 per year along with generous benefits including 34 days of leave and a health cash plan.

Benefits

34 days leave

Health cash plan

Matching pension contribution

Career development opportunities

Family friendly policies

Qualifications

• Experience using data to spot trends and share insights.
• Confidence creating and updating process maps.
• Experience in a similar role or contact centre environment.

Responsibilities

• Map and maintain clear, accurate processes.
• Use data to spot risks and share insights.
• Support smooth rollouts of process changes.

Skills

Data analysis

Excel

Smartsheet

Process mapping

Attention to detail

Job description

Job Description - CSC Process Analyst (251692)

Job Description

CSC Process Analyst - ( 251692 )

Salary £32,000 per annum, depending on experience, plus 34-days leave and instant pay access with Stream.

Permanent, full (37.5 hpw)

One Strawberry Lane, Newcastle upon Tyne

We cannot offer a CoS for this role

Home, a place where you belong

Help shape how we work in our award-winning Customer Service Centre.

You’ll turn complex workflows into clear process maps and use data to spot where things can improve. If you love making things simpler, smarter and more joined-up, this is a great next step. You’ll help teams work better together and make life easier for our customers.

What you’ll do

• Map and maintain clear, accurate processes
• Use data to spot risks and share insights
• Create reports that help leaders make decisions
• Work with teams to improve how we do things
• Support smooth rollouts of process changes

You’ll be part of our amazing Customer Service Centre, where we’re proud to have won awards for how we support customers. There are loads of opportunity to grow your career here, with support from brilliant colleagues and access to great training.

Be part of one of the UK’s top 10 Great Places to Work!

You have

• Experience using data to spot trends and share insights
• Skills in Excel, Smartsheet or similar tools
• Confidence creating and updating process maps
• A collaborative approach and strong attention to detail
• Experience in a similar role or contact centre environment

We work between the hours of 8am to 6pm.

We typically work on a hybrid basis with a minimum 2 days per week in our One Strawberry Lane office, with the rest from home.

What’s in it for you?

• 34 days leave (this includes bank holidays and a “me day”). You also have the option to buy 5 more days plus 2 paid volunteering days each year
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Career path with development and excellent training package.
• Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support