CSC Process Analyst

Home Group Limited; Newcastle upon Tyne; Hybrid; GBP 32,000; Full time

Job summary

A leading UK housing association is looking for a CSC Process Analyst to support their Customer Service Centre in Newcastle upon Tyne. The role involves mapping processes, using data to derive insights, and collaborating with teams for improvements. Offering a salary of £32,000, plus extensive benefits including 34 days leave and hybrid working. Ideal candidates will have experience in data analysis and process mapping.

Benefits

34 days leave

Health cash plan

Matching pension contribution

Career development

Family friendly policies

Qualifications

• Experience using data to spot trends and share insights.
• Skills in Excel, Smartsheet or similar tools.
• Confidence creating and updating process maps.
• A collaborative approach and strong attention to detail.
• Experience in a similar role or contact centre environment.

Responsibilities

• Map and maintain clear, accurate processes.
• Use data to spot risks and share insights.
• Create reports that help leaders make decisions.
• Work with teams to improve how we do things.
• Support smooth rollouts of process changes.

Skills

Data analysis

Excel

Smartsheet or similar tools

Process mapping

Collaborative approach

Attention to detail

Experience in a similar role

Job description

Overview

CSC Process Analyst

Salary £32,000 per annum, depending on experience, plus 34-days leave and instant pay access with Stream.

Permanent, full (37.5 hpw)

One Strawberry Lane, Newcastle upon Tyne

We cannot offer a CoS for this role

Home, a place where you belong

Help shape how we work in our award-winning Customer Service Centre.

What you’ll do

• Map and maintain clear, accurate processes

• Use data to spot risks and share insights

• Create reports that help leaders make decisions

• Work with teams to improve how we do things

• Support smooth rollouts of process changes

Why join us

You’ll be part of our amazing Customer Service Centre, where we’re proud to have won awards for how we support customers. There are loads of opportunity to grow your career here, with support from brilliant colleagues and access to great training.

Be part of one of the UK’s top 10 Great Places to Work!

You have

• Experience using data to spot trends and share insights

• Skills in Excel, Smartsheet or similar tools

• Confidence creating and updating process maps

• A collaborative approach and strong attention to detail

• Experience in a similar role or contact centre environment

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• You’ll work Monday to Friday.

• We work between the hours of 8am to 6pm.

• We typically work on a hybrid basis with a minimum 2 days per week in our One Strawberry Lane office, with the rest from home.

What’s in it for you?

• 34 days leave (this includes bank holidays and a “me day”). You also have the option to buy 5 more days plus 2 paid volunteering days each year

• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more

• Matching pension contribution (up to 7% and life insurance of 3x basic salary)

• Career path with development and excellent training package.

• Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support

Find out more

Click APPLY NOW to see our CSC Process Analyst Job Description, find out about us, for help to apply and our benefits. Roles can close early, so don’t wait.

For reasonable adjustments email [e-mail].