Cruise Travel Insurance Advisor – Guest Care Champion

Saga; Sandgate; Hybrid; GBP 25,000; Full time

Job summary

A leading travel service provider in the UK seeks a Connected Travel Insurance Advisor to enhance customer service for cruise guests. Candidates should have excellent communication and problem-solving skills, working mostly on-site in Folkestone. The role requires assessing guest needs and ensuring correct insurance coverage. Offers a competitive salary and comprehensive benefits including holidays, bonuses, and pension scheme.

Benefits

25 days holiday + bank holidays

Company performance related annual bonus

Pension scheme matched up to 10%

Life assurance policy

Wellbeing programme

Qualifications

• Must have excellent interpersonal and communication skills.
• Experience in customer service is preferred.
• Able to work under pressure and meet deadlines.

Responsibilities

• Guide guests through the medical screening process.
• Maintain accurate records and respond to emails within 24 hours.
• Resolve guest queries and complaints promptly.

Skills

Excellent interpersonal skills

Problem-solving

Good communication skills

Attention to detail

Tools

IT packages

Job description

A leading travel service provider in the UK seeks a Connected Travel Insurance Advisor to enhance customer service for cruise guests. Candidates should have excellent communication and problem-solving skills, working mostly on-site in Folkestone. The role requires assessing guest needs and ensuring correct insurance coverage. Offers a competitive salary and comprehensive benefits including holidays, bonuses, and pension scheme.