Cruise Support Executive

Abercrombie & Kent; Cheltenham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury travel brand in Cheltenham seeks a Cruise Support Executive to provide essential administrative support for its European cruise divisions. This role involves maintaining supplier databases, assisting with operational documentation, and ensuring seamless communication with suppliers to deliver outstanding travel experiences. The ideal candidate will have a minimum of 2 years in a relevant office role, proficiency in Microsoft Office, and fluency in English and Spanish. Opportunities for career growth and benefits such as a company pension plan and discounted gym memberships are offered.

Benefits

Company pension plan

25 days annual leave

Discounted trips

Discounted Gym Membership

Enhanced Paid Parental Leave

Employee Assistance Program

Recruitment Referral Bonus

Cycle to work scheme

Season Ticket Loans

Regular Social Events

Qualifications

• Minimum 2 years in an office-based role in cruise travel or customer service.
• Fluent in English and Spanish; additional European language is a plus.
• Strong understanding of European geography, particularly UK and Spain.

Responsibilities

• Maintain and update supplier databases and product records.
• Communicate with suppliers for service coordination.
• Assist in developing operational and administrative documentation.

Skills

Superior Organization

Technical Proficiency

Language Proficiency

Customer Service

Tools

Microsoft Office Suite

Travel Studio

Job description

Job Description

Come and join one of the worlds leading luxury travel brands.

A&K Travel Group is a dynamic collection of travel and cruise companies including Abercrombie & Kent Crystal and the worlds oldest travel agency Cox & Kings. We create unique immersive travel experiences worldwide. Our people make us a great place to work fostering a supportive environment with ongoing training and global career opportunities. We also make a difference : Abercrombie & Kent Philanthropy has supported communities for 40 years and we were recognised by Which for exceptional client care during the pandemic.

Job Title : Cruise Support Executive

Employment Type : Full-Time

Department : Cruise

Location : Cheltenham (Primary Base) with support for UK and Spain.

Reports To : Head of Cruise Europe

Purpose

To provide essential administrative support for the European cruise divisions.

Role Summary

As a Cruise Support Executive you will play a pivotal role in supporting administrative tasks of Abercrombie & Kents European cruise divisions. Based in Cheltenham you will provide dedicated support while communicating with tour guides suppliers and internal teams to deliver world-class luxury travel experiences.

Key Responsibilities

Suppliers Database Management : Maintain and update the departments database of suppliers ensuring accurate and current contact details service agreements and performance records for tour guides transportation providers venues and vendors.

Product Record Maintenance : Keep the database of cruise products and excursion details organized accurate and up to date including tour descriptions itineraries and logistical information.

Travel Studio File Management : Efficiently manage and close files in Travel Studio (our reservations system) ensuring all records are complete accurate and properly archived to support operational continuity.

Operational Support : Assist in developing and preparing operational and administrative documentation for all stages of cruise excursions from planning to quayside operations.

Supplier Coordination : Communicate via email and phone with suppliers to coordinate services verify availability and ensure seamless delivery of cruise-related services.

Documentation Accuracy : Create verify and reconfirm tour documentation proposals and quotes with precision adhering to budgets and timelines.

Logistics : Confirm venues availability for land programs using office systems ensuring use of allocations and accurate booking of services within budget allocated.

Financial Support : Assist the Finance Department with invoice queries ensure accurate costing for additional requests or changes and verify financial records in Travel Studio.

Content Maintenance : Update tour information and logistical details in collaboration with head offices to ensure consistency in client deliverables.

Reporting : Prepare and submit required reports proposals or other documents within established deadlines.

Administrative Oversight : Ensure all administrative processes within the cruise department are streamlined and organized supporting the deployed operational team by maintaining a robust administrative framework.

Special Projects : Undertake additional office-based duties or projects as assigned by the manager or team leader to enhance department efficiency.

Note : This role description is not exhaustive and employees may be required to perform additional job-related duties as assigned by management.

Qualifications and Attributes

Experience : Minimum 2 years in an office-based role in cruise travel tourism or customer service with experience in administrative tasks and database management.

Skills

Superior Organization : Exceptional ability to maintain meticulous order in supplier databases product records and digital systems ensuring accuracy and accessibility.

Technical Proficiency : Advanced proficiency in Microsoft Office Suite (Outlook Word Excel PowerPoint) and reservation systems like Travel Studio with expertise in managing complex data and learning new software. Knowledge of usage of AI tools is a plus.

Language Proficiency : Fluent in English and Spanish (spoken and written); additional European language is a plus.

Customer Service : Strong communication and organizational skills aligned with Abercrombie & Kents luxury standards.

Attributes : Highly numerate detail-oriented and able to work semi-independently in a fast-paced environment with a positive attitude under pressure.

Knowledge : Strong understanding of European geography particularly UK and Spain.

What we offer

• Company pension plan from start of employment with employer contributions increasing after 5 and 10 years of service
• 25 days annual leave in addition to bank holidays plus the ability to buy an additional 5 days or sell 5 days
• Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family)
• Discounted Gym Membership we offer a contribution of up to 35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex

Life Assurance

• Hybrid working we value collaboration and ask employees to come to the office for a minimum of 4 days per week
• Enhanced Paid Parental Leave 18 weeks full pay regardless of gender
• Employee Assistance Program includes access to wellbeing resources and counselling
• 1000 Recruitment Referral Bonus
• Cycle to work scheme
• Season Ticket Loans
• Regular Social Events

Why Join Us

This role offers an exciting opportunity to join Abercrombie & Kent the worlds leading luxury travel company and gain valuable experience in the cruise and travel industry. Based in Cheltenham you will contribute to delivering unforgettable travel experiences across the UK and Spain with opportunities for career growth in a dynamic and prestigious organization.

If you have any queries about the position please email .

EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.