Cruise Planner

Sweet Carolina Travels; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading travel agency in Scotland is seeking a passionate Cruise Planner to create unforgettable cruise vacations. The successful candidate will customize cruise packages, coordinate logistics, and ensure every detail delights clients. Ideal applicants will have customer service experience, strong communication skills, and a passion for travel. Join a supportive team and enjoy competitive compensation and travel perks.

Benefits

Training and support

Access to industry discounts

Performance incentives

Collaborative team environment

Qualifications

• Previous experience in customer service.
• Passion for travel and eager to learn.
• Excellent communication and interpersonal skills.
• Highly organized with problem-solving abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Consult with clients to identify cruise preferences.
• Design and book customized cruise itineraries.
• Provide expert advice on cruise lines and experiences.
• Build relationships with cruise line representatives.
• Assist with travel documentation.
• Handle special requests and upgrades.
• Ensure seamless travel experiences.
• Stay updated on cruise trends and promotions.

Skills

Customer service experience

Communication skills

Organizational skills

Problem-solving abilities

Job description

About Us

We are a leading travel agency dedicated to creating seamless and unforgettable travel experiences for our clients. Specializing in personalized itineraries across land, air, and sea, we pride ourselves on offering exceptional service and insider expertise. As we expand our offerings, we are seeking a passionate Cruise Planner to design tailored cruise vacations that delight our clients from embarkation to return.

Position Overview

As a Cruise Planner, you will help clients discover and book their ideal cruise vacation. This role involves curating customized cruise packages, coordinating travel logistics, and ensuring every detail exceeds expectations. From luxury ocean liners to intimate river cruises, you’ll be the go-to expert for all things cruise-related.

Key Responsibilities

• Consult with clients to identify cruise preferences, including destinations, cruise lines, cabin categories, and onboard experiences.
• Research, design, and book customized cruise itineraries and pre- and post-cruise travel arrangements.
• Provide expert advice on cruise lines, ships, excursions, dining, and entertainment options.
• Build and maintain strong relationships with cruise line representatives and suppliers.
• Assist with travel documentation, including passports, visas, and insurance.
• Proactively handle special requests, upgrades, and onboard packages.
• Ensure clients receive a seamless and personalized travel experience from start to finish.
• Stay up to date on cruise industry trends, promotions, and itineraries.

Qualifications

• Previous experience in customer service
• Passion for travel and eager to learn.
• Excellent communication and interpersonal skills, with a client-first mindset.
• Highly organized with attention to detail and problem-solving abilities.
• Ability to work independently and as part of a team.

What We Offer

• Opportunity to specialize in the exciting and growing cruise industry.
• Training and support to enhance cruise expertise.
• Access to industry discounts and potential travel perks.
• Competitive compensation and performance incentives.
• A supportive and collaborative team environment.