Cruise Planner

Sweet Carolina's Travel; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading travel agency in Birmingham is seeking a passionate Cruise Planner to create tailored cruise vacations. You will consult clients to identify preferences, design customized itineraries, and ensure a seamless travel experience. Candidates should have customer service experience and excellent communication skills. Join a collaborative team and enjoy competitive compensation and potential travel perks.

Benefits

Industry discounts

Travel perks

Training and support

Performance incentives

Supportive team environment

Qualifications

• Experience in customer service roles.
• Passion for travel and eagerness to learn.
• Excellent communication and interpersonal skills.
• Highly organized with attention to detail.

Responsibilities

• Consult with clients to identify cruise preferences.
• Design and book customized cruise itineraries.
• Provide expert advice on cruise options and experiences.
• Assist with travel documentation.
• Ensure personalized travel experiences for clients.

Skills

Customer service experience

Communication skills

Organizational skills

Attention to detail

Problem-solving abilities

Job description

About Us

We are a leading travel agency dedicated to creating seamless and unforgettable travel experiences for our clients. Specializing in personalized itineraries across land, air, and sea, we pride ourselves on offering exceptional service and insider expertise. As we expand our offerings, we are seeking a passionate Cruise Planner to design tailored cruise vacations that delight our clients from embarkation to return.

Position Overview

As a Cruise Planner, you will help clients discover and book their ideal cruise vacation. This role involves curating customized cruise packages, coordinating travel logistics, and ensuring every detail exceeds expectations. From luxury ocean liners to intimate river cruises, you’ll be the go-to expert for all things cruise-related.

Key Responsibilities

• Consult with clients to identify cruise preferences, including destinations, cruise lines, cabin categories, and onboard experiences.
• Research, design, and book customized cruise itineraries and pre‑and post‑cruise travel arrangements.
• Provide expert advice on cruise lines, ships, excursions, dining, and entertainment options.
• Build and maintain strong relationships with cruise line representatives and suppliers.
• Assist with travel documentation, including passports, visas, and insurance.
• Proactively handle special requests, upgrades, and onboard packages.
• Ensure clients receive a seamless and personalized travel experience from start to finish.
• Stay up to date on cruise industry trends, promotions, and itineraries.

Qualifications

• Previous experience in customer service
• Passion for travel and eager to learn.
• Excellent communication and interpersonal skills, with a client‑first mindset.
• Highly organized with attention to detail and problem‑solving abilities.
• Ability to work independently and as part of a team.

What We Offer

• Opportunity to specialize in the exciting and growing cruise industry.
• Training and support to enhance cruise expertise.
• Access to industry discounts and potential travel perks.
• Competitive compensation and performance incentives.
• A supportive and collaborative team environment.