CRT Benefits Assessor - Council HQ - SBO09685

Scottish Borders Council; United Kingdom; On-site; GBP 26,000 - 29,000; Full time

Job summary

A local government organization in the United Kingdom seeks a Care Resource Assessor to join their Customer Advice and Support Service team. This role is dedicated to delivering excellent customer service and supporting vulnerable community members. Candidates must have at least 5 SCE Standard Grades including English and Mathematics. This permanent position offers a competitive salary ranging from £26,004.58 to £28,139.83 per annum with 35 hours per week.

Qualifications

• At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English and Mathematics or Arithmetic.

Responsibilities

• Deliver excellent customer service while supporting vulnerable members of the community.
• Help financially assess and support service users to determine their contribution towards homecare and residential fees.

Education

SCE Standard Grades at level 3 or above including English and Mathematics

Job description

Job Details

Grade: 5A

Hours: 35

Hourly rate: £14.24 - £15.41

Salary: £26,004.58 - £28,139.83 per annum

Contract status: Permanent

Please note that interviews will be held on 12th January 2026.

Role Purpose

Are you passionate about delivering excellent customer service while making a real difference in your community? We’re looking for a Care Resource Assessor to join our Customer Advice and Support Service team. This is a chance to play a key role in supporting vulnerable members of the community. You will help to financially assess and support service users to determine their contribution towards homecare and residential fees.

Essential

At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English and Mathematics or Arithmetic.

Informal Enquiries

Informal enquiries may be made to Leigh Thomson at [e-mail].

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.

Scottish Borders Council is committed to providing support for Armed Forces Veterans. Showing its commitment to the Armed Forces Covenant, the Council guarantees an interview to veterans who meet the essential criteria of the post. All appointments will be made on merit.