Crop Applications Advisor

Frontier Agriculture Limited; Hermitage; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading agricultural services company in the UK is seeking a Crop Applications Advisor based at Hermitage. This permanent, full-time role offers a hybrid work model with competitive salary and generous benefits. You will provide exceptional customer service and process fertiliser recommendations using bespoke software. Ideal candidates possess strong communication skills, attention to detail, and a flexible approach to work. Experience in agriculture is a plus but not essential.

Benefits

Competitive salary

25 days holiday plus optional purchase

Learning & Development support

Employee Assistance Program

Increased parental leave benefits

Life Assurance and pension plan

Paid volunteer leave

Employee network groups

Cycle to Work Scheme

Employee retail discount scheme

Qualifications

• Demonstrated ability to provide excellent customer service.
• Proven problem-solving ability.
• A working knowledge of the use of fertilisers in arable farming is desirable.

Responsibilities

• Communicating with customers to gather key information for fertiliser recommendations.
• Responding to customer and sales team enquiries via telephone and email.
• Processing fertiliser recommendations using bespoke software.
• Maintaining customer database and company CRM system.

Skills

Excellent customer service

Effective written and oral communication

Professional telephone manner

IT skills including Microsoft Word, Excel & Outlook

Attention to detail

Problem-solving ability

Self-motivated and tenacious

Flexible approach to work

Education

FACTS qualified (desirable)

Tools

Microsoft Office

bespoke software

Job description

We are looking for a Crop Applications Advisor to join the applications team, based at Hermitage, on a permanent full-time basis. We are open to hybrid options for this role, with the right candidate working 3 days from the office and 2 days from home. As this role is office-based, you are not required to visit customers on farm.

You will possess exceptional attention to detail alongside outstanding customer service, to deliver our products to both internal and external customers. Expertise in UK agriculture is not essential and full software training is provided. Occasional travel may be required to attend training events.

The Benefits

• Competitive salary
• Opportunities for a mixture of home and site working (to be agreed with Line Manager)
• 25 days holiday per calendar year with option to purchase up to 5 more days (subject to meeting eligibility requirements)
• Dedicated Learning & Development team to support you and your career
• Employee Assistance Program providing 24 hours support & advice in areas such as health and wellbeing for yourself, your family & friends (up to 5 people in total)
• Increased Maternity, Paternity & Adoption leave benefits for eligible employees
• Life Assurance scheme and pension plan with employer contributions of up to 7%
• Up to two days paid volunteer leave per year (only applicable to permanent employees)
• The opportunity to join our employee network groups including LGBTQ+, Menopause wellbeing, Neurodiversity and Womens network groups.
• Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers

About You

• Demonstrate an ability to provide excellent customer service
• Effective written and oral communication skills
• Possess an assured and professional telephone manner
• Excellent IT skills including Microsoft Word, Excel & Outlook
• Proven attention to detail
• Proven problem-solving ability
• Ability to work on own initiative, making judgments, managing own workload and time, whilst developing effective and supportive relationships with colleagues and customers.
• A working knowledge of the use of fertilisers in arable farming with a practical knowledge of the use of RB209 would be desirable
• Ideally FACTS qualified although training can be provided
• Self-motivated and tenacious
• Flexible approach to work and managing changing priorities

Your Role

As a Crop Applications Advisor your role will involve :

• Communicating with customers to gather key information for the processing of their fertiliser recommendations
• Responding to, monitoring and resolving customer and sales team enquiries via telephone and email
• Confidently applying technical knowledge to support customers
• Precise processing of fertiliser recommendations using in-house, bespoke software
• Creation of variable rate GPS fertiliser spreading files
• Use of MS Office packages to manipulate and format data
• Troubleshooting problems with GPS fertiliser spreading files
• Maintaining our customer database and company CRM system

We encourage candidates to submit their applications as early as possible and not to wait until the published closing date as applications will be reviewed and interviews may be booked in before that date.

We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

About Us

Frontier is a successful and growing business. We are the largest crop production and grain marketing company in the UK, with over 1,000 employees and a turnover of more than £1.5 billion.

With a vision to be the first‑choice employer in UK agriculture, we are committed to delivering a culture where people are at the heart of our success.

Our business approach is underpinned by our core values

Integrity, Customer First and Expertise

or ICE. These values support our whole philosophy and way of working and we are always looking to attract talented individuals with either industry knowledge or specialist skills that will help us deliver consistently to these values.

Commitment to Diversity and Inclusion

We have a clear commitment to equality of opportunity and diversity encouraging fairness and equality of treatment for all. As such we encourage applications from all backgrounds.

We recognise the value of a workforce in which people from diverse backgrounds are encouraged to introduce fresh ideas and contribute to the business goals.

We are committed to providing a diverse and inclusive environment with inclusive employment policies, such as progressive flexible working and parental policies.