CRM Support and Training Expert

MBDA; Bristol; Hybrid; GBP 46,000 - 55,000; Full time

Job summary

A leading defence organisation in the UK is seeking a CRM Training and Support Expert to enhance CRM tool adoption across departments. The role involves analysing training needs, planning comprehensive training interventions, and providing user support. Ideal candidates will have strong organisational skills, experience in change management, and a background in the Aerospace and Defence sector. The position offers a hybrid working model and a competitive salary, along with various employee benefits.

Benefits

Company bonus up to £2,500

Pension contribution up to 14%

Paid overtime opportunities

Up to 15 additional days of Flexi Leave

Enhanced parental leave

Subsidised meals and free car parking

Qualifications

• Experience in the Aerospace and Defence sector or a related field.
• Track record of successfully rolling out training initiatives.
• Ability to work with technical and non-technical teams.

Responsibilities

• Analyse training needs for CRM tool users.
• Plan and create training materials and sessions.
• Conduct assessments on user understanding and adoption.

Skills

Organisational abilities

Relational and communication skills

Planning capabilities

Change management experience

Education

University degree in Business Management, Economics, or related field

Tools

Microsoft Dynamics

Salesforce

Job description

Bristol

If you are driven and dedicated to making a meaningful impact, we encourage you to join our team and assist in upholding our top-notch standards!

Salary: Circa £55,000 depending on experience

Dynamic (hybrid) working: 3 days per week on-site due to workload classification

Security Clearance: British Citizen or a Dual UK national with British citizenship

Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.

What we can offer you:

• Company bonus: Up to £2,500 (based on company performance and will vary year to year)
• Pension: maximum total (employer and employee) contribution of up to 14%
• Overtime: opportunity for paid overtime
• Flexi Leave: Up to 15 additional days
• Flexible working: We welcome applicants who are looking for flexible working arrangements
• Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
• Facilities: Fantastic site facilities including subsidised meals, free car parking and much more

The opportunity:

The role of CRM Training and Support Expert is essential for ensuring the effective implementation of our CRM tools across departments. This outstanding opportunity enables you to develop the way our team engages with cutting-edge technology and enhances operational efficiency. Your responsibility is vital in promoting a seamless CRM experience, allowing all users to optimize its potential.

The ideal candidate will possess outstanding organisational abilities, a track record of successfully rolling out training initiatives, and delivering high-caliber support. Your skill in effectively interacting with a varied audience of users and interested parties is vital for this role.

What you will be doing:

• Analysing training needs extensively to determine, understand, and rank training and support needs for Sales and Business Development (SBD) and other key departments crucial to CRM user adoption and daily operations.
• Planning and crafting comprehensive training interventions, including crafting training syllabi, curricula, materials, and tools, and delivering both face-to-face and virtual training sessions.
• Planning and delivering user support and follow-up sessions during the initial adoption phase and establishing robust benchmarks to monitor training success and tool usage.
• Conducting regular assessments to determine the level of user understanding of CRM tool adoption and the customer value the tool has brought to SBD.
• Collecting and analysing new requirements that emerge as business needs, prioritizing and translating these into actionable technical specifications for further CRM functionality development.
• Providing direct support to users in their day-to-day CRM use and adoption, offering immediate solutions to overcome any impediments.
• Collaborating with technical and non-technical collaborators, such as IT and third-party experts, to address CRM tool issues and resolve end-user concerns.
• Crafting, managing, and supporting CRM-related communications, covering both training and support topics.
• Collaborating with CRM key collaborators at all levels across all national companies (NatCos).
• Identifying any risks associated with CRM implementation, daily use, or future development, and proposing suitable mitigation or response actions.

What we're looking for from you:

• University degree, preferably in Business Management or Economics or in any related field
• Commercial working experience in Aerospace and Defence sector, in IT, HR, Sales, Bid, Business Development or a related relevant field
• Planning capabilities and training analysis
• Experience in change management or training delivery
• Good relational and communication skills
• Experience using Microsoft Dynamics/Salesforce would be an advantage, but not essential

Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given

MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.

We are proud of our employee‑led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more

We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.

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