CRM Strategy & Lifecycle Lead

Norwich City Football Club; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A professional football club in Norwich is seeking a CRM Executive to enhance customer engagement through CRM initiatives. The ideal candidate will have strong email marketing experience and will be responsible for strategising CRM approaches and managing relationships with service providers. This role offers significant professional development opportunities and various benefits including matchday tickets and enhanced leave policies.

Benefits

Complimentary matchday ticket for home fixtures

25 days annual leave + bank holidays

Pension Scheme with Royal London

Wellbeing support and access to gyms

Enhanced CPD opportunities

Qualifications

• Experience in email marketing from a previous role.
• Proven ability to manage customer engagement strategies.
• Strong analytical skills to track marketing metrics.

Responsibilities

• Strategise the organisation’s CRM approach.
• Deliver against the CRM strategy and develop optimised communications.
• Manage relationships with the email service provider.

Skills

Email marketing experience

Using Campaigner or similar

Customer engagement strategies

Tools

Campaigner

Job description

A professional football club in Norwich is seeking a CRM Executive to enhance customer engagement through CRM initiatives. The ideal candidate will have strong email marketing experience and will be responsible for strategising CRM approaches and managing relationships with service providers. This role offers significant professional development opportunities and various benefits including matchday tickets and enhanced leave policies.