CRM Specialist

Awin Ltd; Camden Town; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading affiliate marketing company seeks a CRM Specialist to enhance Salesforce functionalities. Responsibilities include implementing features and troubleshooting the platform. Ideal candidates will have over four years of experience with Salesforce Service Cloud, excellent communication skills, and be customer-oriented. The position offers flexi-working arrangements and a supportive development culture.

Benefits

Flexible four-day work week

Remote working allowance

International culture and hybrid work possibilities

Comprehensive professional development opportunities

Qualifications

• 4+ years of hands-on experience with Salesforce Service Cloud.
• Experience with Salesforce Sales Cloud is a plus.
• Ability to work independently and provide timely feedback.

Responsibilities

• Participate in CRM team sprints to implement features.
• Work with CRM Business Analysts to understand requirements.
• Troubleshoot Salesforce platform errors and propose solutions.

Skills

Salesforce Service Cloud

Complex Flow Builder

Customer service orientation

Autonomy

Communication skills

Education

Salesforce Certifications (Administrator, Platform App Builder, Service Cloud Consultant)

Job description

Overview

As a CRM Specialist you will be part of the project team involved in the implementation of Salesforce new features (primarily Service Cloud and potentially Sales Cloud) at Awin. You will also be joining a team of CRM engineers and specialists reporting to the CRM Engineering Manager within the CRM department. In this position, you will also be responsible for the day‑to‑day user management, maintenance and continuous roll out of Salesforce features.

Responsibilities

• Participate to the CRM team sprints to implement features supporting the defined roadmap
• Work closely with CRM Business Analyst and / or CRM Architects to understand requirements and deliver best of class solutions
• Implement functionalities using point‑and‑click configurations (Flow Builder, Validation Rules, Lightning App Builder, etc.)
• Create technical designs with best practices in mind
• Troubleshoot Salesforce platform errors and propose possible solutions considering pros & cons

Benefits

• Ensure long term success by creating and maintaining technical documentation, Flexi-Week and Work-Life Balance : We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
• Remote Working Allowance : You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
• Flexi-Office : We offer an international culture and flexibility through our Flexi-Office and hybrid / remote work possibilities to work across Awin regions.
• Development : We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development.

About Awin

Established in 2000, Awin is proud of our dynamic, social and inclusive culture. Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities. Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Qualifications

• 4+ years of proven hands‑on experience working with Salesforce Service Cloud
• Experience of Salesforce Sales Cloud is a plus
• Strong experience working with Complex Flow Builder
• Highly customer and service oriented
• Ability to carry on tasks in autonomy and feedback on progress in a timely manner
• Relevant Salesforce Certifications such as Administrator, Platform App Builder or Service Cloud Consultant is a plus
• Excellent communication skills in English