CRM Scrum Master

Hexaware Technologies UK Limited; Bradford; On-site; GBP 65,000 - 90,000; Full time

Job summary

Hexaware Technologies UK Limited in Bradford seeks an experienced Scrum Master to drive agile delivery across ingestion, modelling, and reporting squads. You will lead ceremonies, manage backlogs, and ensure disciplined sprint execution while coordinating with architects, data engineers, and business stakeholders.

The role requires 10–14 years in delivery leadership with strong knowledge of MS Dynamics CRM and Power BI.

Qualifications

• Scrum Master with 10–14 years of delivery leadership experience.
• Strong delivery management skills and track record guiding engineering and reporting teams.
• Solid understanding of MS Dynamics CRM and structured, iterative execution.

Responsibilities

• Facilitate all Agile ceremonies: sprint planning, backlog refinement, reviews, and retrospectives.
• Coordinate cross-functional programs among architects, data engineers, reporting teams, QA and stakeholders.
• Maintain sprint plans, release schedules, RAID logs, and delivery dashboards for increments.

Skills

Agile delivery leadership

Cross-functional alignment

Project & release management

Technical awareness

Stakeholder communication

Team enablement & governance

Tools

Azure Data Factory

Databricks

Lakehouse

Power BI

Job description

• 1. Agile Delivery Leadership
  Facilitate all Agile ceremonies including sprint planning, backlog refinement, reviews, and retrospectives. Ensure disciplined sprint execution across ingestion, modelling, and reporting squads.
• 2. Cross-Functional Program Coordination
  Drive alignment among architects, data engineers, reporting teams, QA, and business stakeholders. Track milestone progress, dependencies, risks, and delivery commitments across the program.
• 3. Project & Release Management
  Maintain sprint plans, release schedules, RAID logs, and delivery dashboards. Ensure delivery readiness for each increment, including testing, quality checks, and deployment alignment.
• 4. Technical Awareness & Support
  Understand Azure Data Factory, Databricks, Lakehouse layers, and reporting workflows (PowerBI) at a high level. Facilitate discussions on scope, effort, blockers, and technical dependencies with engineering teams.
• 5. Stakeholder Communication
  Manage communication with business owners, leadership, and delivery teams on progress and expectations. Conduct structured status updates, escalations, and delivery reviews.
• 6. Team Enablement & Governance Encourage
  Agile best practices, collaboration, and continuous improvement within squads. Support documentation consistency, adherence to delivery guidelines, and governance standards.

The Scrum Master plays a pivotal role in driving the successful delivery with 10-14 years of experience, the ideal candidate brings strong delivery management skills, solid understanding MS dynamics CRM, and the ability to guide engineering and reporting teams through structured, iterative execution. This role requires strong leadership, stakeholder management, and a proactive approach to resolving delivery impediments., 10-14 years of project or delivery leadership experience, including 5+ years as Scrum Master. Strong experience managing Agile execution in cloud data engineering or BI/reporting programs. High-level knowledge of Azure Data Factory, Databricks, data modelling flows, and Power BI delivery life cycle. Strong delivery governance experience including planning, tracking, RAID management, and reporting. Excellent communication, facilitation, and stakeholder handling skills across technical and business teams. Proven ability to manage multi-squad coordination and complex delivery dependencies.

Preferred/Good-to-Have Skills

Experience in the Water Utilities domain or operational analytics programs. Familiarity with Azure DevOps boards, Agile metrics, burn-down tracking, and backlog management. Understanding of data quality processes, testing workflows, and analytics delivery best practices. Certifications such as CSM, PSM I/II, Agile PM, or PMP.

Ideal Candidate Traits

A structured delivery driver who ensures predictable execution and transparent communication. A proactive leader who removes impediments and maintains alignment across teams. Collaborative, organized, and capable of managing both the people side and process side of delivery. Calm, disciplined, and committed to continuous improvement and high-quality delivery outcomes.

Location Bradford, West Yorkshire, UK