CRM/Salesforce Technical Solutions Analyst

IT Talent Solutions Ltd; Milton Keynes; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology solutions provider is seeking a CRM Technical Solutions Analyst in Milton Keynes. In this role, you will be the technical authority for CRM platforms, managing projects and collaborating with business leaders to translate requirements into effective configurations. The ideal candidate will have strong experience with Salesforce and a solid understanding of CRM solutions, integrations, and project management. Exceptional communication skills and a collaborative style are essential for this role.

Qualifications

• Strong experience in CRM solutions, especially Salesforce.
• Experience with Microsoft Dynamics 365 preferred.
• Understanding of CRM configurations and integrations.

Responsibilities

• Design and validate technical CRM solutions.
• Manage CRM projects through full life cycle.
• Translate business workflows into CRM configuration.
• Support integrations, data quality, and automation testing.

Skills

Salesforce Business/Solutions Analyst or Architect

Hands-on experience with Microsoft Dynamics 365

Experience with MuleSoft or similar integration platforms

CRM configuration

Data migration

Confident communicator

Job description

CRM Technical Solutions Analyst

We're looking for an experienced CRM Technical Solutions Analyst to act as the technical authority across CRM platforms, working closely with the DevOps Manager and CRM Business Analyst to deliver robust, end-to-end CRM solutions.

The Role
You will assess, design, and validate technical CRM solutions, manage CRM projects through their full life cycle, and work with business and CX leaders to translate requirements into effective CRM configurations. You will also support integrations, data quality, security considerations, and ongoing optimisation of the CRM environment.

Key Responsibilities

• Partner with the CRM Business Analyst on solution design and validation
• Own technical CRM delivery across projects and operations
• Translate business workflows into CRM configuration
• Produce and review technical design documentation
• Support system integrations, data quality, and automation testing
• Work with internal IT teams, third-party suppliers, and cyber security stakeholders

Skills & Experience

• Strong experience as a Salesforce Business/Solutions Analyst or Architect
• Hands‑on experience with Microsoft Dynamics 365 a bonus
• Experience with MuleSoft or similar integration platforms
• Strong understanding of CRM configuration, data migration, and integrations
• Confident communicator with a collaborative working style

You must be in a commutable distance from Milton Keynes and be eligible to work in the UK with excellent communication skills